Serra Buick GMC Cadillac in Washington including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

12300 30 Mile Rd
Washington, MI 48095

Get Directions

Sales: 586-623-4603

Used Cars: 586-697-2506

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 2:00pm

Reviews of Serra Buick GMC Cadillac

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

511 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible service

Reviewed by Randy Eschenburg from Almont , MichiganJune 02, 2022

Was told by device manager I?d have an answer on a reoccurring issue vehicle laid up 2 weeks and nothing resolved

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Randy, we strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Randy Jackson, General Manager, (586) 281-2800

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

BUYER'S REMORSE, BAD DEAL, UNPROFESSIONAL FOLLOWUP

Reviewed by James from Kimball TwpMarch 18, 2022

I bought over a dozen new cars in my life & I have never had an experience so bad. Stay away from this dealership. I had the worst experience ever! Gave feedback when asked by salesperson, didn't like it. Then he apologized for the way I FELT (not sincere). Could he do anything? And explained customer satisfaction was really important to him. I asked for specific info about my trade-in – promised twice, never received it. Didn’t see my review among others on website under his name. Guess only positive reviews posted. Bought new 2022 Cadillac CT4-V, door started creaking at 360 miles. After a month of continual dissatisfaction, followed up w/ the Gen Mgr & wrote a 4-1/2 page letter describing entire experience. I expected admission of guilt on their part for totally messing up a first-time Cadillac's buying experience. Highlights: Serra Cadillac visit Oct 2021. Attractive space; several employees not truly service-oriented in professional quality, lack product knowledge. Had painful/remorseful experience. I was having a bad day & simply handed myself over to be taken advantage of since I trust salespeople & car dealerships too easily. Contacted [N] made visit to Serra on 10/6/21. Objective: find peppy performance sedan not too bad on fuel efficiency. Trade-in exquisite 2018 Buick Regal GS in bright red w/ approximately 36,000 miles on it (W04GS6SS6J1125519). Oct 2021 Serra offered $27,000 (KBB valued @ $3,500 higher). Placed order for 2022 CT4-V, priced about $3,500 higher. Used internet build for a 2021 cuz 2022 model yr not available. Nav. Stdrd – more options not wanted. No Heated Strg Whl (microchip shortage). Ordered vehicle due late January, 2022. Arrived 2/7 or 2/8. Looked at car for 1st time w/intent to buy on Friday, Feb. 11. Felt obligated to buy, ordered. Examined car, snowy and rainy; disappointed w/ Cadillac’s quality & design: less headroom, leg room, cargo space & smaller than Regal; not impressed. Nothing explained during sale; just handed a piece of paper. No direct conversation about offer for my Buick. Offered $25K, a $2K difference than 5 months & 900 miles ago. Gave poor explanation about auctions. KBB listed as $3,500+ for trade-in expectation. My Buick had new wiper blades, only needed an oil change & a tire rotation, washed about every week. Slsprsn told me nothing about the CT4-V – premium fuel required! Tire pressures low – N & Srvce Prsn didn’t know, assumed 30-something like SUVs – don’t even know the product. MSRP on CT4-V was $57,750; put down $28K in cash, financed $9,053, used the $1,000 offer & GM Discount – still spent $57,258 out the door – bad & too much. [N] & I spoke via text after he saw my review, said I got a good offer. Listed following Monday on website for $31,987. Texted [N] the ad and typed “disappointing.” Told there is a $1,600 GM Pre-owned certification cost, $2,500 – 3,500 in reconditioning costs, avg $800 in add’l reconditioning & $475 for motor trend to get car ready for lot. No way Serra spent that much money to get it ready for the lot – sold to Serra on Friday, on lot Monday afternoon! Requested itemized list of reconditioning costs; promised twice, still do not have. Buick sold in 8 business days. CT4-V @ 360 miles, rr front driver-side fender & bottom frnt corner of the driver door contacting, off to body shop, porters drove; scratches on spoiler, Rt RR Door not flush. Got back Feb. 7. Communication bad at every level. March 15 the Gen Mgr calls me: My letter is only my perspective, disagreed w/numbers & explained they use "Inst Cash Offer" option on KBB & not "Expected Trade-in Value." 7,000 mark up? Told Reconditioning costs. When asked specifics, couldn’t tell me anything. Said replaced tires, drove by the car myself 5 days later – same tires! Doesn’t even know what size tires were w/the paper in front of him. Buick odom 36,816 miles when given, photo for ad 2 days later showed the odometer at 37,200 – no explanation. Never got good answers.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

James, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Randy Jackson, General Manager, (586) 281-2800

Overall Facilities 4

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.7 (out of 5)

Can you get off your phone please??

Reviewed by Customer from Romeo miApril 16, 2021

I have been here 3 times in the service department and every time I have had to get someone’s attention. 3 out of 4 attendants were playing on their phone. If you’re going to be on your phone at least be aware of your customers!! Have never felt like my business is valued!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Randy Jackson, General Manager, (586) 281-2800

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair 3

Maximum rating = 5

About Serra Buick GMC Cadillac

Thank you for your interest in Serra Buick GMC Cadillac. Our mission is to provide a pleasant buying experience and do everything we can to completely satisfy your needs. Please be assured that this is not the end of our responsibility. At Serra Buick GMC Cadillac our relationships continue after your purchase. We will complete your buying experience by providing unprecedented levels of service convenience and personalized attention. We value our relationship and we look forward to the opportunity to serve you.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top