Dick Genthe Chevrolet

Horrible customer service. Today I had a nail in my 2020 Equinox retire that I lease from them. Called the service dept. to see if they had the tire I need, because Discount Tire did not. After giving the girl in parts my vin number and telling her the name of the tire, she went to see if they had it. After 10 minutes on hold, I was disconnected. Called back and got voice mail. I left my name and number and waited for a call back THAT I NEVER GOT. I called Bates Chevrolet, immediately was told they had the tire and I had it replaced in 45 minutes. Still no call back from Genthe. Bates will sell me my next car.

My family and I have been working with Duane for a few years now and he always goes above and beyond to make sure we have a great experience. I recently picked up my brand new 2022 Chevy Trailblazer and he kept me updated through the whole process. This is an exceptionally difficult year for most dealerships with the supply chain issues that are affecting everyone worldwide. Yet Duane still provided exceptional customer care and I would recommend him to anyone thinking of purchasing or leasing a vehicle from Chevrolet. Thanks so much again Duane!

Great experience with Duane. He was very professional, transparent and friendly. Took the time to go through the vehicle, was not pushy and was very patient in talking through leasing versus purchasing options.