Art Moran Buick GMC

I have purchased all of my vehicles since 2000 through GMC and several of those cars at Art Moran with dealer Lawrence Gates who is amazing!!!! However, In the 19 years that I have been getting my vehicles serviced at this dealership I have NEVER encountered a RUDE, Unprofessional and Pompous individual in the service department until today (4/12/2021). I arrived for a scheduled oil change and a key fob check and this service guy named, Tim, insisted that it was the batteries that prevented the key fob from working. I explained to him that I had changed the batteries, but I believed that it was not programmed properly because it never worked!!! He insisted on sending me to the service department to replace the battery although I kept telling him that I had already done that. Being that I was once an engineer, the battery would be the first problem solving approach to fix the fob!!! However, he wanted to argue back and forth and continue to insist that it was the battery and not the programming!!! All I came to the dealership today for was an oil change and a key fob check and this guy had to be a argumentative jerk!!! I walked away and requested to speak with a manager and this dude continued to be argumentative, rude and antagonizing to get a rise out of me, but I did my very best to ignore him. Fortunately, after speaking with the manager (Ron) he quickly resolved the situation and that’s why I raised my star from a 1, which it should have been a 0, to a 3 because of the manager’s professionalism and great customer service skills!!!!

Called about a vehicle that I was interested in. No response back after 2 days. I decided to go to the dealership in person. The the salesman was very intimidating in your face kind of tactics right from the start, which I was not going to tolerate. The manager did not want to be bothered to intervene, instead he went on a smoke break. This had to be one of the strangest dealership experiences I've ever had.

Derek Brothers and the rest of your team at Art Moran Buick/GMC-Southfield, MI has such an amazing team. With attention to detail, prompt and courteous service, our company vehicle was serviced while I was swept off to work by your wonderful shuttle driver. I highly and proudly recommend this location to everyone and have been speaking to our CFO to see what we can do about utilizing this location for our fleet vehicles.