Betten Baker Buick GMC Chevy of South Haven

WARNING - Dealership is a SCAM. WORST SERVICE EVER RECEIVED. POOR QUALITY SERVICE, DISRESPECTFUL, DISMISSIVE, BLATANT LIARS. If my husband and I could give zero stars, we would. How do I even begin to sum up over a YEARS worth of headache, frustration, and disrespect. Heath from Service is extremely rude and dismissive. We have never been so disrespected by a "professional". Brought in my Denali for tail light replacement & third break light replacement under warranty AUGUST 2021. Heath told me after diagnostics was done (that I paid for) that he submitted a claim with my warranty company and ordered a tail light from GM. My husband brought in his 2017 Chevy to replace his tailgate under an insurance claim... Over a YEAR LATER still no tail light or third break light. I call every week and am told the same thing, "parts are on back order" "Yes a claim was submitted, yes it was approved" "We are waiting on parts from GM". I I was patient for the first 6 months. A few months ago I decided to ask more questions "can you send me a copy of the submitted claim, or receipt that the part was actually ordered?" and keep getting rude, round about answers - "we'll look into it, can't find that information in the system, etc". All our calls and voicemails go unanswered. I have to call multiple times a day for someone to speak to me. Decided to call the warranty company myself. NO CLAIM WAS EVER SUBMITTED BY BETTEN BAKER. When I called Betten Baker and spoke to GM Chris - no record of any claim in their system, no record of any parts being ordered. EVERY WEEK I CALL AND EVERY WEEK I AM TOLD MY PARTS ARE COMING. EVERY WEEK I'M TOLD MY CLAIM WAS SUBMITTED AND APPROVED. Chris refuses to take responsibility for his rude, disrespectful, liar of an employee Heath, and is refusing to make things right. All Chris can tell me is that "he can't change the past". No, but he can order me a tail light and cover the cost of the part and labor for OVER A YEARS worth of headache. Time is money and I spent countless hours calling Betten Baker only to be LIED to and numerous times being pulled over because my tail light is out. Why would Heath even lie about this? That's whats so infuriating. If Heath didn't want to service my vehicle fine, I'll take it elsewhere, no problem. But the fact that he lied to my face for the past YEAR while I continually get pulled over for my tail light being out is what makes me so mad. My husband is also having issues with his vehicle repair - they replaced his tailgate with the wrong bed liner and are now refusing to return his calls or fix the issue. Furthermore upon review of the bill Betten Baker charged to State Farm... Betten Baker charged State Farm for NEW parts that they never installed on the tailgate - Betten Baker took the OLD parts off the damaged tailgate and reinstalled on the new one and still billed for new parts. We know this because Jolene TOLD this to me and my husband when we went to pick up his truck and we have the old tailgate with missing parts and badges. I finally had enough and talked to Chris this afternoon, with him telling me that "I'm talking in circles about issues he doesn't have to fix". He won't even admit that his employee LIED to his customer for over A YEAR or apologize on his behalf. And now we're the "bad guys" for being upset when we call. What a joke. As of 11.16.22 ZERO resolution, no apology, no offer to make right. I don't know how this dealership has so many good reviews, but you've been warned.

on vacation in South Haven, Michigan and some critter chewed through my power steering wire harness. Chevy manager Heath was great. Gave us a 2019 Tahoe to use while my Colorado was being repaired. He saved our vacation in Michigan!

Good approachable staff, works with your situations.