855 South Rochester Road
Rochester, MI 48307

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Sales: 248-218-2739

Used Cars: 248-963-5167

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 2:00pm

Reviews of Serra Buick GMC Rochester Hills

Overall Rating:

4.6 (out of 5)

84% recommend this dealer

79 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

I had a blown tire and and had bought the tire protection

Reviewed by AletsNovember 27, 2025

I had a blown tire and and had bought the tire protection wheel plan. Unfortunately tire was nto available and had to be ordered. It took a long of time to get to the dealership (4 days oher stores already have it). The follow up from the service agent was poor. I had to keep calling him to know the status of the tire, since the agent never care to call me. Finally on Friday night I had my last call and was told the agent had leave with no follow up note to call me. Tire was already in the shop. IF it was not for me calling I guess i would still waiting for the agent call. Luckily for me Cortopassi was my new agent and he managed to get the service done the next day even though they don't do those type of services on Saturday's. The other complaint is that my black wheel got scratched. I was waiting for someone to explain the situation at the dealership and that person never show up. I got tired of waiting and now i bought a wheel paint.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Experience was ok for the most part.

Reviewed by Jim from ToledoNovember 15, 2025

Experience was ok for the most part. They have been somewhat slow to follow up after the sale.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Jim, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (248) 651-5500.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Cole was really helpful !

Reviewed by anon car buyerNovember 13, 2025

Cole was really helpful ! We ended up going with a used vehicle from a different place that met our needs but Cole was really helpful during our visit and walked us through a couple of vehicles

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Serra Buick GMC Rochester Hills

We welcome our customers with a personalized experience. From our website that provides helpful search tools, to help find your new Buick, GMC, or used car, to applying for financing online, and even valuing your trade-in, we aim to make the leasing and buying process as simple as possible. We want our customers to feel no-pressure throughout their journey so that it can be enjoyable. When you sit down with our financing specialists to buy or lease your next car, we will thoroughly go over all our options to find one that is the right fit. Our reliability and reputation extend beyond selling you a new or used car. When it's time for new Buick or GMC to undergo routine maintenance or major repairs we encourage you to contact our certified service and repair department here in Rochester Hills. Our certified technicians know your vehicle inside and out and are ready to help you get back on the road as quick as possible.

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