Cole Buick GMC Cadillac in Portage including address, phone, dealer reviews, directions, a map, inventory and more

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6600 S. Westnedge Ave
Portage, MI 49002

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Sales: 269-359-4128

Used Cars: 269-743-0068

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Cole Buick GMC Cadillac

Overall Rating:

4.8 (out of 5)

98% recommend this dealer

265 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.5 (out of 5)

90 minute oil change.

Reviewed by Wes Bittenbender from Vicksburg, MIApril 30, 2021

Called and made an appointment for a simple oil change. Arrived on time. 90 minutes later I was still waiting for them to finish. I don’t understand why you would want to treat a customer this way. I’ll take my oil changes elsewhere from now on.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (269) 743-0068 to discuss your concerns, as your satisfaction is of utmost importance to us.

Overall Facilities N/A

Customer Service 2

Buying Process 2

Quality of Repair 4

Maximum rating = 5

1.0 (out of 5)

Please read before you shop!

Reviewed by Nate Griffioen from ScottsJanuary 13, 2021

Where to begin? On December 26th 2019 I purchased a brand new 2020 GMC Sierra 1500 from Cole Buick GMC in Poratge, Michigan. On February 3rd I took the truck back to the dealership for a extremely bad shutter that would make the back window sound like it was going to fall out! After calling numerous times with no answers to what was wrong with the truck, until finally on May 29th, 116 days later, they said the truck was fixed. When I picked up the truck I realized they had driven the truck 18 miles since it was dropped off. I did not make it a mile down the road from the dealership when the truck began shuttering again, making the back window sound like it was going to fall out. I immediately called Cole GMC dealership. At this point they said there was no solution at that moment to fix the truck. They also said they would have a solution for me in a week or so due to it about to be posted to the GMC bulletin. I received a call on 8-3-20 saying they had the fix and they would put a new torque converter in the truck. On 8-24-20 I picked the truck up (21 days later). I did not make it out of the parking-lot to find that the trucks transmission no longer shifted into low gear manually from the shifter. I did not make it one mile down the road till the truck started to violently shutter again. I immediately called them and said I'm done with his truck. On 9-15-20 the truck went back to the dealership. At this point, the fight had begun. I ended up getting a lawyer and turning GMC into the better business bureau. I don't know who to all place the blame on but, around August I begged Cole GMC to put me in a different truck, even said I would pay more, way more for a different truck. They told me there was nothing available due to covid. I continued to see their ads for trucks pop up daily on Facebook or CarGurus. After getting a lawyer and working with a BBB on countless occasions, GMC would tell me they tried to contact Cole Buick GMC and sometimes would be weeks before they would call them back. When questioned, it was always GMC's or someone else's fault. All I can say after this nightmare that I have been through, I would definitely think for a few seconds if you really want to buy a GMC, pay payments and full coverage insurance for 257 days while your brand new vehicle is in the shop also, being lied to by either the dealership or GMC. Today, January 13th 120 days of fighting GMC tooth and nail, I finally received my money back for the truck other then them having the audacity to charge me $2500 for the miles I did have on the truck.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

I understand your frustration considering the circumstances. However, at this point, there is not much else we can assist you with. The buyback was completed last week, which I would think would be the resolution that you were hoping for. We as a dealer tried to accommodate you to the best of our ability, while the buyback process with GM was going on, like allowing you to use one of our vehicles while you waited for the buy back to be completed. As I can completely understand your frustration with the entire process, I would also hope that you will eventually realize that some, most, or all of your frustration should be directed towards, GM, and not the dealer. Again, once a customer engages with GM, to pursue a buy back, the customer, and the dealer, are at the mercy of GM. I hope you are enjoying your new truck. If there is anything I can ever do for you in the future, please don't hesitate to reach out to me.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great Selection and Service

Reviewed by Jorge from Mt pleasant MIAugust 13, 2019

This dealership is professionally managed and staffed throughout, making the shopping process easy! All models are beautifully displayed and the choices are excellent. Great deal with caring people!

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Our team will be so happy to read your great review. If you ever have any questions or concerns don't hesitate to give us a call!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Cole Buick GMC Cadillac

Kalamazoo & Portage Region GM Dealers - Cole Buick GMC Cadillac

Cole Buick GMC Cadillac is proud to serve the Kalamazoo Battle Creek Richland and Portage MI region with quality GM vehicles and a wide variety of new and used cars. With models like the LaCrosse Lucerne Enclave CTS Escalade Envoy Yukon we have something for every taste and every need. Come visit us to see our vehicles and take one for a test drive.

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