14949 N Sheldon Rd.
Plymouth, MI 48170
Sales: 734-453-2500
Used Cars: 734-453-2500
Sales Department
Sun | Closed |
Mon | 9:00am – 9:00pm |
Tue | 9:00am – 6:00pm |
Wed | 9:00am – 6:00pm |
Thu | 9:00am – 9:00pm |
Fri | 9:00am – 6:00pm |
Sat | Closed |
Service Department
Sun | Closed |
Mon | 7:30am – 7:30pm |
Tue | 7:30am – 6:00pm |
Wed | 7:30am – 6:00pm |
Thu | 7:30am – 7:30pm |
Fri | 7:30am – 6:00pm |
Sat | Closed |
See all dealerships near Plymouth, MI that carry Chevrolet, GMC, Buick
Overall Rating:
4.1 (out of 5)
77% recommend this dealer
107 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
We recently went to Bob Jeannotte’s dealership on Sheldon
We recently went to Bob Jeannotte’s dealership on Sheldon in Northville, MI for an oil change. They changed the oil but then told my wife that we had a stabilization bar that had rusted thru, but it wasn’t something they could fix. They showed her 3 pictures of what they found and said this would affect the overall quality of our ride and to expect knocking, squeaks and bumpiness moving forward. She had them text her the pictures before leaving and we made an appt w our mechanic to get a second opinion. He put our SUV up on his lift and also took pictures to compare against what Jeannottes had given us. Not only was there nothing wrong with our vehicle, but the pictures that Jeannotte’s had given us were not even of our vehicle!! ????????? Um what? So Jeannotte created a fake issue with our SUV, provided pictures of a different vehicles issues saying it was ours, said it wasn’t something that could be fixed. For what? Is this a new sales tactic to try and get someone to buy a replacement vehicle? Talk about a fraudulent dealer experience. Do not go to Bob Jeannotte dealership on Sheldon in Northville, MI. They lie, they deceive their customers, they try to take advantage of people, they take pictures of other vehicles issues and try to pass them off as yours. Do not trust Bob Jeannottes. Do not buy a vehicle from them. Do not have them service your existing vehicle. They are fraudulent and cannot be trusted. Shame. Shame. Shame.
Dealer Response
Thank you for leaving us this feedback, Valued Customer. We are disappointed and concerned to hear of your experience with our service department and we would like the opportunity to collect more information from you and to address your concerns directly. Please reach out to our Customer Experience Manager at your earliest convenience (734.451.7106) in hopes we can restore your confidence in our dealership. We hope to talk to you soon!
Maximum rating = 5
We recently went to Bob Jeannotte’s dealership on Sheldon
We recently went to Bob Jeannotte’s dealership on Sheldon in Northville, MI for an oil change. They changed the oil but then told my wife that we had a stabilization bar that had rusted thru, but it wasn’t something they could fix. They showed her 3 pictures of what they found and said this would affect the overall quality of our ride and to expect knocking, squeaks and bumpiness moving forward. She had them text her the pictures before leaving and we made an appt w our mechanic to get a second opinion. He put our SUV up on his lift and also took pictures to compare against what Jeannottes had given us. Not only was there nothing wrong with our vehicle, but the pictures that Jeannotte’s had given us were not even of our vehicle!! ????????? Um what? So Jeannotte created a fake issue with our SUV, provided pictures of a different vehicles issues saying it was ours, said it wasn’t something that could be fixed. For what? Is this a new sales tactic to try and get someone to buy a replacement vehicle? Talk about a fraudulent dealer experience. Do not go to Bob Jeannotte dealership on Sheldon in Northville, MI. They lie, they deceive their customers, they try to take advantage of people, they take pictures of other vehicles issues and try to pass them off as yours. Do not trust Bob Jeannottes. Do not buy a vehicle from them. Do not have them service your existing vehicle. They are fraudulent and cannot be trusted. Shame. Shame. Shame.
Dealer Response
We regret to hear of your situation with us, and we are working to get to the bottom of this concerning manner. We have reached out on every platform you have left a response to and have not had any success. We ask you to please reach out to our Customer Experience manager or Service manager as soon as possible, we would like to address this matter with you personally. Thanks again, we look forward to talking with you soon!
Maximum rating = 5
2017 Encore,,, I'm on my SECOND EXTENDED WARRANTY only
2017 Encore,,, I'm on my SECOND EXTENDED WARRANTY only because I value the service I get from a very helpful Margaret Smith and thanks to Ray Calvin for helping me with the warranty extension . I was provided transportation to and from my home while the car was being worked on and the shuttle gentleman gave me a history of Plymouth by pointing out where known things once were and to my amazement even the history of where Bob Jeannotte's original dealership was,,,,
Dealer Response
On behalf of our team at Bob Jeannotte Buick-GMC, we thank you very much for taking the time to leave us this review, as well as for your wonderful comments and feedback for our team members who made this visit so great. Thanks again, Alvin, for being a return customer and for choosing us for all of your automotive needs. Wishing you a beautiful day!
Maximum rating = 5
Looking for a new car or truck in the Metro Detroit area? Look no further than Bob Jeannotte Buick GMC. Come visit this Buick GMC dealer in Plymouth MI to see why your neighbors chose us for their new or used car. At Bob Jeannotte Buick GMC our goal is to make sure that you are completely satisfied! We say "save a lot with Jeannotte" because we mean it. We put you first whether or not you are shopping around researching financing options looking to lease or are seeking a reliable service and parts department our Buick and GMC dealership has you covered.
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