Groulx automotive in Monroe including address, phone, dealer reviews, directions, a map, inventory and more

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15435 south monroe
Monroe, MI 48161

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat Closed

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Groulx automotive

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

92 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Lemon-Engine blew in less than a week

Reviewed by Stacy Stoll from Monroe, MIJanuary 11, 2022

9 minutes agoNew-Edit I bought a 2016 Equinox with about 67,000 miles on January 5, 2022 from Groulx Automotive from Rob Johnson. Today, January 11, 2022 on my way to work, the engine blew. Leaving me and my boyfriend stranded in 10° weather. Yesterday, ( Monday), Groulx Automotive said to bring the car in today (Tuesday) to figure out why the ECO and Traction control light would not turn off. My boyfriend was going taking the car there after he took me to work. I never made it to work before the engine blew. They agreed to tow my car to their dealership. My salesman (Rob Johnson), who was there, would not talk to me, and let others handle the situation. After arrival, they proceeded to tell me they could do nothing to help because I didn't buy their warranty (expensive) and wanted to charge me to repair it. Although I did not buy their warranty, I had the car less than a week. I don't think they checked the car out very well and assured me it was in good condition with no mechanical problems. They said it wasn't their fault and that it was because of the cold weather that the engine blew. The car is a total lemon. They would not let me choose a different car. I traded in my car to buy the Equinox and can't get that back. I have no transportation and will most likely lose my job. I am stuck with payments on a car I've had less than a week that cannot be driven. The 2016 Black Equinox is still at their dealership because I have no money to fix something that should be their responsibility. I am getting a lawyer. Nobody should be treated this way. The salesman, Rob Johnson, was extremely nice when he sold me the car but would not get involved when there was a problem.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Factory worker

Reviewed by Daryl Fix from Newport, MIJanuary 15, 2021

Service was willing good. The service manager was very perfection.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

EXCELLENT TRANSACTION

Reviewed by JANE DIETRICH from Gibraltar, MIFebruary 21, 2019

Excellent transaction. Shawn Rose was a professional all the way through the process (Financial person Joel also). The best experience I ever had buying a car.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Groulx automotive

Located just 20 miles north of Toledo, Ohio, Groulx Automotive proudly serves all Toledo Buick, GMC drivers looking for new and used cars, certified Buick, GMC service or genuine GM parts. Our Monroe, MI auto dealership has the friendly and knowledgeable staff that will make finding a Buick or GMC near Toledo an enjoyable and rewarding experience. See why Toledo Buick, GMC customers make the short drive to Monroe:

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