Kool Chevrolet in Grand Rapids including address, phone, dealer reviews, directions, a map, inventory and more

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3770 Plainfield Ave NE
Grand Rapids, MI 49525

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Sales: 616-379-0054

Used Cars: 616-379-0057

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 8:00pm
Tue 7:00am – 5:30pm
Wed 7:00am – 8:00pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Kool Chevrolet

Overall Rating:

4.8 (out of 5)

94% recommend this dealer

412 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

The sales guy to go see

Reviewed by Joe Guerrero from Berwyn il October 18, 2021

I walked in to Kool Chevy in Grand Rapids MI and was greeted by Scott Harms. He is very knowledgeable on chevy trucks. When I'm ready to buy I'm going to see Scott. No pressure and easy going sales guy. Great working with you Scott and hope to work with you soon.

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

I talked to Dyllan Nawrot a salesman at Kool and told him...

Reviewed by Masonboy4October 13, 2021

I talked to Dyllan Nawrot a salesman at Kool and told him what I would like to buy. He said they didn’t have it that day but I got a call 2 days later and he found what I was looking for and at a great price. This guy was awesome! If your looking for something specific in a new vehicle call Dyllan he will get it for you!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

lemon dealer

Reviewed by RAndall from Grand Rapids, MISeptember 20, 2021

I decided to by a used vehicle from kool GM after having leased a vehicle previously and referring friends to them. I have had okay experiences with them in the past, but this was the last one. The used vehicle that I purchased ended up getting a check engine light the day I got it. I got home, read the codes, and decided to check a few things. I was surprised to find out that even though Kool had said that the air filters and oil were replaced, they were not. The oil was still black as night, the air filters were dirty, and there were still leaves and dirt under the air filters. I was out an extra $548 from having Mercedes repair what kool couldn’t. It makes me wonder if cool is purposefully defrauding people or if the service department at kool really has no idea what is going on.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 4

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Kool Chevrolet

Our goal is for you to become a Kool customer for life by providing you with the most hassle-free automobile shopping purchasing servicing and ownership experience possible. We are very fortunate to represent an awesome brand we believe in; Chevrolet is the industry standard for Quality Durability Reliability and Low Cost of Ownership. A product this incredible deserves to be backed up by a world-class customer service experience and that's what we will provide you when you choose to do business the Kool Way.

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