Randy Wise Buick GMC

First time customer to this dealership, was hoping for something better than we got... We leased a Sierra EV here and the experience has us genuinely questioning whether this dealership is disorganized… or intentionally deceptive. It took weeks just to finalize lease prices with our sales person due to slow communication. We confirmed multiple times that the monthly payment he presented included all taxes and fees. When we arrived to sign... the payment was higher than what was agreed upon. No real explanation. No accountability. No effort to correct it. We moved forward only because EV credits were about to disappear, and it was a decent deal on the vehicle but the trust was already damaged. Communication was consistently poor. Messages went unanswered for days even after being read (sales person has read receipts turned on for his texts). I’m not going to call him out by name because I have enough decency but he should know that how he treated my family is not okay and trying to make us feel bad about our concerns is unacceptable as well as being even condescending at times. Basic delivery items were mishandled: • The truck wasn’t well detailed for the cost, and has panel issues which need to be looked at by service (taking it to another dealer), it just should have been better for the price of the vehicle. • OnStar wasn’t fully set up and the dealership didn’t seem to know how the GMC app should look with it in there, it amazes me you can try and sell a car without knowing this basic stuff. I knew more about the car than anyone working there. • They couldn’t print our registration the day of pick-up which i thought was strange and they had to be reminded to mail it to us. • Truck had software updates that they did not do. • And the charger that was supposed to be included wasn’t even in the truck, we had to point that out to them but they did bring it to us the next day. But the biggest red flag… They charged $1,030 to our GM credit card even though our signed receipt clearly shows $1,000. No one disclosed any “fee.” When questioned, the response was essentially: contact his manager, or the credit card company, and he cant justify any refunds on this deal. That’s not a misunderstanding, that’s an undisclosed upcharge and its downright dirty. As a business owner myself, I can tell you: credit card processing fees are the cost of doing business. You do not print one number and secretly charge another. Customers shouldn’t have to comb through card statements to protect themselves from the dealership that just sold them a vehicle. We’ve already eaten the $300+ extra over the lease term from the surprise payment change just to avoid starting the entire process over. But being charged more than the receipt, without disclosure... crosses a line. We love the Sierra EV. We do not love the feeling that we had to constantly double-check everything because the dealership either didn’t know what they were doing… or hoped we wouldn’t notice. Sales are about trust and we tried really hard to trust this dealership and wanted to love it here but there are just too many things that broke that trust. Get the truck. But think long and hard about where you get it. I would not recommend anyone give this dealership any kind of business. To me it seems like a leadership/ownership problem.

Excellent visit to Randy Wise in Fenton. Oliver Hackney and team made the visit pleasant and easy. Great customer service! Thanks for everything and I will be back.

Oliver and his team are the very best. They have never disappointed. They take care of the details and make the buying experience as pleasant as possible. Highly recommend them and the Randy Wise group.