Todd Wenzel Buick GMC of Davison

I expressed interest in a used vehicle online. I was immediately contacted by Jessica and asked if I could come in that day or the next to look at the vehicle. I live 2 hours away and told her I would need to made arrangements for my kids in the evening in order to come in. I asked if someone could meet me with the vehicle part way and was told that they couldn't do that. I spent the next 2 hours making phone calls and came up with a plan, my husband had to leave work a couple hours early to make it work. I then called Jessica before leaving town to let her know I was coming and to make sure the car was still available, she said it was and told me to come. I then headed toward them, after an hour of driving I received a call from the sales manager to let me know the car was not there. It had been taken to Grand Rapids the day before for another customer (remember she told me they couldn't meet me part way). Very frustrating situation wasting all this time for a vehicle that hadn't even been there. My husband had sent an inquiry on the same vehicle and was contacted the next morning to also come to Davison for a test drive. He asked if the vehicle was actually there because I had already tried to come, it was not, but had he not asked they would have let him start driving there as well. He received an apology email from the woman he spoke with (with a list of alternative vehicles for us to consider, as if we would want to continue doing business with them). I never received any apology from the woman who told me to come twice and the guy who called to tell me the vehicle wasn't there was only mildly apologetic .... guess he thought I was around the corner, didn't realize he had wasted 6 hours of my family's time. I guess no big deal to them.

I usually hate car shopping, but Mallory really took her time with me. She asked what my must haves were and started there and worked to find the right vehicle for me. It was a great experience. Glad my friend referred me.

My man Jason was really great . Rite in the middle of this Covid-19 I ordered a truck, He stayed on top of things and surprised me with a phone call that my new truck was built and ready to be delivered to my house . How cool is that? He's a very laid back man , and tells it the way it is,not what you may want to here..