Heritage Chevrolet in Battle Creek including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

350 W Dickman Rd
Battle Creek, MI 49037

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Heritage Chevrolet

Overall Rating:

4.2 (out of 5)

78% recommend this dealer

41 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Outstanding customer service!

Reviewed by Jennifer Anne Ryan from Battle Creek, MichiganJanuary 13, 2022

My car needed air in a tire on my way to work at school. The message showed up on the dash. I luckily made ut to Heritage Chevrolet. They had me pull right into the service area garage. They added air but because it needed so much air, it was suggested that I leave the car so they could further look at the tire. As it turned out there was a screw in the tire. They repaired it. I appreciate that they are honest and helpful. I feel comfortable asking for their help. They even took me right to school so I was not late. Great staff. Thank you for the kindness Ron McFadden and crew.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

Customer Service Needed

Reviewed by Mr. Mark from Springfield, MINovember 23, 2021

Very poor service. The first salesman that approached me in a way as if I was being racially profiled by the police. He asked me what I did for a living and I told him I was self employed. He then stared at me a moment then asked if I was paying my taxes. He then asked if I had a separate account for my business or if I had only one account. After this he then told me he also has a business and I'm not handling my business correctly. At this time, I asked him why we needed to discuss this in order for me to buy a car. He said, "I'm just trying to see what's going on here." I then told him I will just look around and if I needed his help I will let him know....He then stared at me a moment and said, "Well, the cheapest thing we have on the lot is the car over here." At this time, I walked away and got in my car and began to leave this place. While leaving, another salesman stopped me and asked if he could help. I then told him what had just happened with the other salesman. This salesman was better than the last, however I had a difficult time with this salesman as well. I told him what I wanted in my SUV but he seemed to try and talk me out of everything I was asking for. According to him, I did not need built in navigation because I can just plug in my phone. He also told me I didn't need AWD because he owns a front wheel drive vehicle and he's never had a problem. I then told him I wanted remote start. According to him, I didn't need remote start because I can just go to Best Buy and purchase one...He also told me I didn't need seat warmers either...This was absolutely unbelievable. It was as if this salesman wanted me to purchase what HE wanted me to have....I eventually bought a vehicle only to later find out there were plenty of SUV's that had everything I had asked for. When I later approached the salesman about this, he claimed he didn't remember me asking for any of these items or avoiding giving me straight answers. Also, I received an email and a letter in the mail asking me about me experience. The letter and the email also stated I would be receiving a call from Chevrolet but I have yet to receive any such call. The attitudes within this environment is not good and I will never buy another vehicle from here. Especially seeing that there is a lack of honestly among the salesmen.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 2

Customer Service 2

Buying Process 2

Quality of Repair 2

Maximum rating = 5

1.0 (out of 5)

Poor ethics and business practices

Reviewed by Theresa from MISeptember 13, 2021

This dealership worked through a deal for a new car sale - so much so that the deal was completed, my credit was run, insurance was switched to new VIN and I was on my way to the dealership to complete the sale. The proposals and details had gone through multiple hand before I received the deal I agreed to purchase. I was then informed that the sale was not going to be going through and there was no concrete reason as to why. I escalated my concern to the new car sales manager who informed me again that the deal was not going to go through and nothing was going to be done, he also stated he wasn't going to work to remedy the situation. After the weekend I received a call from the General Manager that the promised deal was indeed being denied due to the fact that I do not live in the area, they had other interested buyers and the probability of me being a repeat customer was low. There was no answer as to their lack of ethics and extreme disrespect and no options to follow through on a promised deal. I have since informed my local family to not shop their vehicles at this location and after my upcoming planned move to this location I will be sure to communicate to my friends, neighbors and coworkers about Heritage Chevrolet's poor business practices and ethics.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Heritage Chevrolet

We use very aggressive online pricing to be competitive in the new and used car markets.

Our team of Internet Sales Managers is here to help you with anything you may need.

We offer great service low prices and shipping to anywhere in the country if needed!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top