A member of the Cars.com family
A member of the Cars.com family
11234 Reisterstown Road
Owings Mills, MD 21117
Sales: 888-717-7136
Used Cars: 888-520-2376
Sales Department
| Sun | Closed |
| Mon | Closed |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | Closed |
| Tue | 7:30am – 7:00pm |
| Wed | 7:30am – 7:00pm |
| Thu | 7:30am – 7:00pm |
| Fri | 7:30am – 7:00pm |
| Sat | 7:30am – 5:00pm |
See all dealerships near Owings Mills, MD that carry Chevrolet, Buick
Overall Rating:
4.8 (out of 5)
97% recommend this dealer
1275 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I brought my vehicle to the service department 1/05/22 to
I brought my vehicle to the service department 1/05/22 to have my a 4-wheel alignment and to have my stability link serviced as I did previously in addition to having my key fob and remote start checked because it wasn’t working all the time, and also I had been hearing a clunk noise from my front passenger side tire. When I returned to pickup my vehicle the 4 wheel alignment was done and the stability link was diagnosed as needing replacement because no service could be done. The other things requested were not done. The service person who was helping me was gone for the day so someone else assisted me with the key fob and remote start issue and that has been resolved. However, the issue with the clunk noise coming from the front passenger side tire was not checked at that time and had not been resolved. So the service person told me to bring the vehicle back and have that issue diagnosed at a later date free of charge since already paid. I bought my vehicle back for diagnosis in April 2022. The diagnosis was the tire rods needed to be replaced and I would need another 4-wheel alignment. I had the tire rids replaced in May 2022 but the noise still occurring. I further replaced the control arms and ball joints in June 2022 and that has not fixed the issue either. So in essence, by the service department not diagnosing my vehicle before they performed the 4-wheel alignment, I wasted money on the 4-wheel alignment and replacement of the tire rods because my car still has the same issue. I need my car properly diagnosed and a 4-wheel alignment after the issue is fixed since the service department failed to diagnosis my car before the service was performed. I would have waited to get the 4-wheel alignment until after the proper repair fixed the issue.
Dealer Response
Hi Kimberly. Thank you for sharing feedback about your experience with Heritage Chevrolet Buick Owings Mills. We sincerely apologize for the issues you’re experiencing with your vehicle and greatly appreciate you taking the time to speak with our Service Director, Mike Schildt Jr. We were glad to address your concerns as soon as possible and work towards a solution. As discussed, we have scheduled an appointment for you to bring your vehicle back to the store so we can re-evaluate its condition. In the meantime, if you have any additional questions or concerns, please contact Mike directly at jschildt@mileone.com or 410.654.7819 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your feedback and we look forward to seeing you soon.
Maximum rating = 5
The BEST place to go for all your car needs.
The BEST place to go for all your car needs. Super helpful & caring. Just like a big family & the best service every time. Thanks for everything!!!
Maximum rating = 5
Customer
Excellent customer service and patience staff are a asset to Heritage Chevrolet
Dealer Response
Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
Maximum rating = 5
Here at Heritage Chevrolet Buick Owings Mills our primary concern is the satisfaction of our customers.
We are located at 11234 Reisterstown Rd. in Owings Mills. Come see why over 675 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Owings Mills Chevy and Buick dealership is one of the premier Chevy and Buick dealers Maryland!
We invite you to shop our website at www.heritagechevrolet-buick.com where you will find a great selection of new and used Chevy and Buick vehicles including the Malibu Impala Equinox Traverse Silverado Lacrosse and Enclave.
Find out what your used car is worth with our appraisal tool.