King Buick GMC in Gaithersburg including address, phone, dealer reviews, directions, a map, inventory and more

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16200 Frederick Rd
Gaithersburg, MD 20877

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Sales: 301-284-3920

Used Cars: 301-284-3936

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of King Buick GMC

Overall Rating:

4.4 (out of 5)

88% recommend this dealer

167 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Racist dealership

Reviewed by Bobby from GaithersburgMay 12, 2021

Went to view a truck, placed an application on the truck before they closed. Next day got approved , informed them of the time I was coming, when I arrived they took the truck and hid it in the back claiming something happened to it. They sold it to a Caucasian customer. This car dealership is RACIST!!!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Bobby, thank you for your review and feedback. Currently the truck market is extremely limited, and people are looking nation wide for vehicles they normally could get at their local dealer. We can assure you the reason why the truck was sold was because we never take deposits for highly sought after vehicles, or any vehicle in that matter. We are very sorry for your experience with us.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

This place is a JOKE!

Reviewed by Sarah Lee from Gaithersburg, MDMarch 24, 2021

I stopped by this dealership 2 times ! Yes 2 times and I did NOT BUY ANYTHING and I will tell you why. My first visit, I drove inside the lot just a casual drive by to see what you guys had an available what caught my eye was the Yukon Denali your dealership had for sale. I got chased down, yes CHASED down by one of the employees who ran behind my car to stop me to talk. I pulled out the lot to get back on 355 and he stopped me as soon as I turned to go on the road. It turned me off immediately, why are people sprinting to stop me? I can walk in when I am ready. My second time coming I came with my husband, we wanted to check out the car and talk to a sales rep hopefully walk out with the vehicle. Again, someone is sprinting behind me for no apparent reason. I didn't stop, mainly I didn't realize it was an employee, the attire wasn't like other employees. (That was also another reason why I didn't stop the first time). Anyways, I parked and wanted to talk to my husband, the same employee comes knocking on my car window to talk. He started asking about what are we looking for, while he was talking, I could not get over his attire, hat/beanie on, headphones with music plugged in while talking to me, casual t-shirt, a oversized hoodie. He seemed fairly young and he is talking to us with a slight attitude because I was just looking around? He did not come off as a sales rep! I completely understand sales jobs, but THIS IS NOT THE WAY to treat a customer. I am sorry but you guys have lost my business

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Sarah, thank you so very much for bringing this to our attention. First, we'd like to greatly apologize for the inappropriate and bad experience you had with our dealership. That is unacceptable and every employee should be wearing correct attire. For the chasing down, we are extremely sorry about that. We know that can be very intimidating to our clients and it is a big turn off when looking for a good dealership to work with. We appreciate the feedback and we have notified our sales director to ensure this never happens again.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

Not happy

Reviewed by Craig from Washington DCFebruary 11, 2021

I purchased a Certified 2017 GMC Yukon in July of 2020. The process was fine in the purchase, but it went downhill from there. I wanted my tags transferred from my current vehicle (not a trade in) as they are specialty tags. They assured me that this was not a problem. After several calls, texts, and emails, which I had to initiate I was issued a new pair of tags in January by mail. Keep in mind that I am still paying insurance on a car I do not own to keep my specialty tags valid. It was escalated to the General Manager who no longer returns my calls or texts. Oh, and by the way they still contact me to activate Sirius and Onstar so they can get credit for the sales. COVID or not this is unacceptable, as of February 11, 2021!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Craig, thank you for your Google review and feedback. We greatly apologize for the negative experience you had with us, especially going as far back as 7 months ago. We understand your frustration and we are trying to come up with the best possible solution. Due to COVID the DMV is backed up which c ould cause some issues with your tags. Regardless, our service was unacceptable and we have notified our GM and our financial office. Hopefully we can come to a solution and put this behind us. We appreciate your business and we hope to see you again and make things right!

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

About King Buick GMC

King Buick GMC is proud to be your Washington DC Buick GMC dealer in Gaithersburg for the last 80 years. Over those years we've seen a lot of changes to the greater Washington DC area but one thing hasn't changed--our commitment to our customers in new & used car sales service or parts! If you've been looking at other Washington DC Silver Spring or Rockville GMC or Buick dealers take a trip north on I-270 to see what a difference King Buick GMC offers! Get our hours and customized directions from anywhere in the Washington DC area including Rockville Silver Spring Frederick Columbia MD and Gaithersburg MD.

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