Stanley Chevrolet Buick

I was looking around for a Tahoe to replace mine. I found one at Dutch Chevy and spoke to Greg Towers. He was a nice young man and was initially very convincing about the process being about relationships so I drove 50 miles from Bangor to potentially buy the used 2009 Tahoe the following day. When I got there the Tahoe was dirty and not presented in a way I would have expected. We negotiated my trade in and the price and came to a mutual agreement with the caveat that my mechanic would need to inspect it. I took the Tahoe back to Bangor to have my mechanic look at it and was told that the tires shouldn't have passed inspection. I also discovered that both front doors hinges would lock out making it very difficult to close the doors. I texted Greg about this and asked if they would consider replacing the tires and fixing the doors. His response was that "management said they came down on the price of the Tahoe more than they should have and can't do anything". I said I would bring it back first thing in the morning and their response was "Okay, Np". Greg said multiple times that he wanted to earn my business and that their service department checked over each vehicle thoroughly. It's hard to believe any of that after this experience. Be very careful if you choose to visit this dealership. As someone who owns a professional services business that requires me to be client centric I know and understand quality customer service and this was certainly not it.

Dutch was very accommodating as they always have been. They make sure everything is right before I leave.

I have done biz at Dutch for decades and have never had a bad experience w them. From mgt done to the mechnics, it is a good place to do biz.