Ross Downing Buick GMC Cadillac in Hammond including address, phone, dealer reviews, directions, a map, inventory and more

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1301 S Morrison Blvd
Hammond, LA 70403

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Sales: 877-460-8920

Used Cars: 877-529-4006

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:30pm
Tue 8:30am – 7:30pm
Wed 8:30am – 7:30pm
Thu 8:30am – 7:30pm
Fri 8:30am – 7:30pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of Ross Downing Buick GMC Cadillac

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

254 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

You gotta read this one!I had to wait a few days for a...

Reviewed by Women Aren’t GullibleOctober 22, 2021

You gotta read this one!I had to wait a few days for a repair appointment for my AC which was not cooling. I was asked to leave the car overnight, because they didn’t get to it. That’s not what I was told but I got it. A courteous young lady employee gave me a ride home. On the afternoon of the second day, I called my service writer, Jay. He told me that the AC compressor had a leak and needed to be replaced. He said it would cost $1,200. I asked how much was the bill so far. He said nothing. He said they don’t collect until the work is done. I said OK, I want to pick up my car today. He then says there’s a $150 checkout fee. I asked for what. He says for the diagnostics. I paid and left. The next day I brought my car to ROCK TIRE & AUTO REPAIR. The owner had my car for less than 5 MINUTES. He called me outside and asked me to sit in my car. He then turned up the AC full blast and brought it down to 36 degrees. It turns out the button on the dashboard for fresh air had been bumped bringing only outside air into the cabin. The expert mechanic didn’t catch this. THERE WAS NO LEAK, YET THESE T_-GS WERE GOING TO CHARGE THIS FEMALE SENIOR CITIZEN $1200!!! I don’t care how new your car is…never take it to this dealer unless you have time and money to throw down the drain. Let’s see what happens when I try to recover my $150 for their bald-faced lie.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn that around. You mentioned the timeliness, and diagnosis regarding your vehicle. I would like to speak with you and get some more details about this, and see how we can improve. When is best for us to reach out to you; 9:45 a.m. , 11:45 a.m. or 3.15 p.m. today (Friday Oct. 22, 2021). This is not the norm for Ross Downing Cadillac and would like an opportunity to get this right for you.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

worst sales people ever!! Salesman demanded me to put...

Reviewed by Preston Thrash July 22, 2021

worst sales people ever!! Salesman demanded me to put down 15k and told me to get my “bread up” or I couldn’t get the vehicle. I left the dealership and went right down the road and bought the same vehicle with no problem. I then traded that vehicle in and upgraded and I have been trying to cancel my wheel and tire protection and my extended warranty because I no longer have this vehicle and they still have yet to cancel it or call me back after 2 1/2 months. i’ve been told I will get and email or they will call me back whenever I call them at least once a week and i’ve still got nothing. I even went to the dealership and signed the papers to cancel everything and it has been another month and they still haven’t canceled anything. I don’t know what else to do at this point lolll! Ross Downing is a joke

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Hi, we regret to hear that your recent experience was anything less than exceptional. Please reach out to me directly Andrea Arnold, Business Development Mgr. at 985.345.1285 ext 2312 or at 985.974.5744 so we can work towards a resolution and get this matter you have described taken care of. Thanks again for bringing this to our attention. We hope to hear from you soon.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The most hard working God sen Christian.

Reviewed by CJ Adams from Hammond, LAMay 19, 2021

I would recommend Ross Downing Chevrolet, I had the best salesman who is a God sent Christian. Mr. CJ Adams was diligent to the end.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Ross Downing Buick GMC Cadillac

If you've shopped at our facility before it took on the "Ross Downing" name we invite you to come take a look at what's new! We've taken everything that's made Ross Downing Buick GMC and Cadillac such a huge success since 1973 and taken it to the next level to give you a brand-new world-class car buying experience. What you see is what you pay so before you fall into a trap with anyone else come and see us first! We've been doing honest business for decades and have the reputation to prove it.

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