Gerry Lane Buick GMC

This dealership always performs at a top level experience. I would recommend them to anyone.

I really don't know where to begin. I had such a horrible experience with your service department. I made an appointment to have some issues looked at. Collision warning light, clunk in front end, cruise control not working. The appointment was for 8:00 am. I was told the service dept. Opened at 7:00 am and I could drop it off at that time. I arrived at 6:45 am. I observed several technicians wondering around smoking at the opposite side of the service entrance. The doors did not open until 7:15. I was told they could not find my appointment so the service writer had to manually enter my information. That took another 15 minutes. What should have been a 5 minute stop on my way to work turned into 30 minutes. I called the service department at 2:00 to find out the status of my truck. I was told someone would call me back. No one ever did. I called back 30 minutes later l. After the phone ringing approximately 20 times I was told by the person who answered the phone that they were instructed to take messages as no service writers were available. I went to the dealer to get my truck. I was initially told it was not looked at. 10 minutes later I was told they diagnosed it and someone was supposed to call me with recommendations. I never received a call. I was also told due to some aftermarket parts I owed them a $150 diagnostic fee to release my truck. I refused to pay and left using my spare key fob. When I did get in my truck, there was a Styrofoam cup half full of coffee that one of your employees left in my truck. Needless to say I will never shop or set foot on any property associated with Gerry Lane enterprises. I really would like the opportunity to discuss this incident with upper management.

Aurbey was excellent got tires put on car and service.great customer service at Gerrylane ?I always buy new car from Gerrylane for free oil changes !