A member of the Cars.com family
A member of the Cars.com family
Sales: 606-687-5043
Used Cars: 606-687-5077
Sales Department
| Sun | Closed |
| Mon | 8:00am – 7:30pm |
| Tue | 8:00am – 7:30pm |
| Wed | 8:00am – 7:30pm |
| Thu | 8:00am – 7:30pm |
| Fri | 8:00am – 7:30pm |
| Sat | 8:00am – 6:30pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 12:00pm |
See all dealerships near Somerset, KY that carry Chevrolet, GMC, Buick
Overall Rating:
4.6 (out of 5)
92% recommend this dealer
118 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Poor Business Practices
I called about a vehicle on Saturday mid day. I told the dealership I was out of town but I intended to buy a vehicle they had and I would put a deposit on it if needed. I was told no they will put it aside for me and put a note on it. I called Monday morning at 8:30 am and was told they sold the vehicle late Saturday evening. No phone call, no hey what do you want to do? I literally tried to put a financial hold on this vehicle and they sold it out from under me. Poor business practice guys!
Dealer Response
Hi, we are disappointed to learn of your experience here at Don Franklin Chevrolet, Buick, And GMC, Inc., but will take this opportunity to improve. Please reach out to us at (606) 268-8019 when you can so we can address this situation directly. Thank you and have a great day.
Maximum rating = 5
Below average experience
After seeing a car online I was interested in, I contacted the dealership to look at the car. The car was at another location and they would transfer the car for me. I then called on a Friday to make sure the car would be at the dealership on Saturday, I was told it would. Saturday morning, I received a call from the dealership saying the car was there for me to see. Upon arriving at the dealership, and waiting for about 20 minutes, we were told the car was not there. We left and went back a few hours later after being contacted and told the car was there. We test drove it, made offers, and decided to purchase the car. We then had to wait another 45 minutes because the car hadn't been cleaned. Also, it has been about six weeks now and we still haven't received a title. After calling last week, I was told they just processed the title. Why must it take five weeks for a dealership to process a title? My last issue is partially my fault. We didn't notice the light on the door as messed up before we purchased it. When I contacted the salesman, it took him over a week to finally get back and say they would take care of it. Well, it still hasn't been taken care of like they said. I really regret buying a car from them.
Dealer Response
Hello, we are disappointed to learn of your experience here at Don Franklin Chevrolet, Buick, And GMC, Inc., but will take this opportunity to improve. We'd like the opportunity to discuss this with you. Please reach out to us at (606) 268-8019 at your earliest convenience to discuss how we can turn your experience into a positive one. Have a good day!
Maximum rating = 5
Chevy Truck
Great, friendly and fast service. We had a wonderful experience buying a Chevrolet Silverado at Don Franklin Chevrolet from Tracy Whitaker. Go see Tracy for a great deal on a car or truck!
Dealer Response
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care.
Maximum rating = 5
As a local London KY and Somerset KY Chevrolet Buick GMC dealer we offer all of our great customers a huge selection of both new and used Chevrolet Buick GMC vehicles. Don Franklin Chevrolet Buick GMC takes pride in the vehicle you drive the service we offer to customers and of course the products we sell.
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