Don Franklin Chevy Buick and GMC in Somerset including address, phone, dealer reviews, directions, a map, inventory and more

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345 S Highway 27
Somerset, KY 42501

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Sales: 606-687-5043

Used Cars: 606-687-5077

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:30pm
Tue 8:00am – 7:30pm
Wed 8:00am – 7:30pm
Thu 8:00am – 7:30pm
Fri 8:00am – 7:30pm
Sat 8:00am – 6:30pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 12:00pm

Reviews of Don Franklin Chevy Buick and GMC

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

118 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Poor Business Practices

Reviewed by tmay2 from Louisville KYMay 17, 2021

I called about a vehicle on Saturday mid day. I told the dealership I was out of town but I intended to buy a vehicle they had and I would put a deposit on it if needed. I was told no they will put it aside for me and put a note on it. I called Monday morning at 8:30 am and was told they sold the vehicle late Saturday evening. No phone call, no hey what do you want to do? I literally tried to put a financial hold on this vehicle and they sold it out from under me. Poor business practice guys!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi, we are disappointed to learn of your experience here at Don Franklin Chevrolet, Buick, And GMC, Inc., but will take this opportunity to improve. Please reach out to us at (606) 268-8019 when you can so we can address this situation directly. Thank you and have a great day.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.5 (out of 5)

Below average experience

Reviewed by Mom of J from Somerset, KYMarch 29, 2021

After seeing a car online I was interested in, I contacted the dealership to look at the car. The car was at another location and they would transfer the car for me. I then called on a Friday to make sure the car would be at the dealership on Saturday, I was told it would. Saturday morning, I received a call from the dealership saying the car was there for me to see. Upon arriving at the dealership, and waiting for about 20 minutes, we were told the car was not there. We left and went back a few hours later after being contacted and told the car was there. We test drove it, made offers, and decided to purchase the car. We then had to wait another 45 minutes because the car hadn't been cleaned. Also, it has been about six weeks now and we still haven't received a title. After calling last week, I was told they just processed the title. Why must it take five weeks for a dealership to process a title? My last issue is partially my fault. We didn't notice the light on the door as messed up before we purchased it. When I contacted the salesman, it took him over a week to finally get back and say they would take care of it. Well, it still hasn't been taken care of like they said. I really regret buying a car from them.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello, we are disappointed to learn of your experience here at Don Franklin Chevrolet, Buick, And GMC, Inc., but will take this opportunity to improve. We'd like the opportunity to discuss this with you. Please reach out to us at (606) 268-8019 at your earliest convenience to discuss how we can turn your experience into a positive one. Have a good day!

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Chevy Truck

Reviewed by Teresa Heath from Somerset, KyFebruary 26, 2021

Great, friendly and fast service. We had a wonderful experience buying a Chevrolet Silverado at Don Franklin Chevrolet from Tracy Whitaker. Go see Tracy for a great deal on a car or truck!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Don Franklin Chevy Buick and GMC

As a local London KY and Somerset KY Chevrolet Buick GMC dealer we offer all of our great customers a huge selection of both new and used Chevrolet Buick GMC vehicles. Don Franklin Chevrolet Buick GMC takes pride in the vehicle you drive the service we offer to customers and of course the products we sell.

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