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A member of the Cars.com family
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Overall Rating:
3 (out of 5)
50% recommend this dealer
2 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Great Service
Service department did an excellent job on repairs to my 2016 Silverado in less than the estimated time. I was kept up to date on the process during the wait time. The service department has always done a fine job any time I’ve had my truck there, from the manager to the folks who set up the appointment to the folks who do the service on the truck.
Dealer Response
Hi Robert, Thank you for taking the time to leave us this feedback. It is great to hear everything was done quickly and to your satisfaction! We appreciate the kind words and will pass this along to the Certified Service team. Please feel free to reach out if there's anything else we can assist you with! Have a great day!
Maximum rating = 5
Bad customer service
The worst dealer ever two weeks to get the Invoice with refrance number to create the casher check and still we didn’t get it and they didn’t answer the phone all the time..the call center is helpful but the other are very very bad
Dealer Response
We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Paul Cleaver, General Manger paul.cleaver@eaglechevyky.com
Maximum rating = 5
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