Creech Chevrolet Buick GMC in Harlan including address, phone, dealer reviews, directions, a map, inventory and more

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115 S Main Street
Harlan, KY 40831

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Creech Chevrolet Buick GMC

Overall Rating:

3 (out of 5)

50% recommend this dealer

4 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Creech Chevrolet service department is the absolute best....

Reviewed by betty1chbJune 06, 2021

Creech Chevrolet service department is the absolute best. We are from Indiana and was going to what we thought was a fun weekend at Black Mountain Off road park when our brakes went out on our truck (Not fun coming down those big mountain hills towing a side by side) We had it towed to Creech and they got it right in and fixed the brake line within a few hours and we had the truck back!!!!!! Thank you so much!!!!!!!!! I would recommend your service department for sure. The invoice says Technician 310 Great Job!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Very poor customer service!!

Reviewed by rjackson01July 25, 2017

Gets one star because you can't give none. Wasted 2 days on this dealership on what should have taken a couple of hours. Come lunch time the lights go out and they go to lunch, doesn't matter if there's a customer waiting, even just for the paperwork and to pay them. Our truck bumper was damaged while having mechanical work done and they will not take liability. Very poor customer service and they change their story each time you talk to them. DO NOT take you're vehicle here!!! I should have paid attention to other website reviews, very poor. We were from out of town and needed it fixed. Expensive lesson learned.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Keep you waiting

Reviewed by Janeway from KentuckyDecember 13, 2016

I made an appointment at week ago for 10:00am and when I went to get my car serviced they said it would be one hour that was at 10:00am. We were there waiting until after 2:00pm then to add to that inconvenience the service guy told us to call them ahead a few hours next time!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Creech Chevrolet Buick GMC

For over 60 years Creech Chevrolet Buick GMC has proudly served quality vehicles to our customers in Harlan KY and all the surrounding areas. Our convenient location makes us an ideal choice for the many Middlesboro Cumberland and Pineville Buick Chevrolet and GMC customers who rely on Creech for their vehicular needs. We take pride in our customer service and our quality GM-trained employees are ready to serve all of your automotive needs.

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