Neil Huffman Chevy GMC Nissan of Frankfo

When I called to schedule an appt., I couldn’t get in for 2-1/2 weeks. My appt. Was set for 8:15 am. I had my car there by 8. I waited for my “service rep” (Mike) to finish looking at his cell phone before he even acknowledged me. I explained what the issue was and he took my keys, said he’d call once they looked at it. By 1:00 I hadn’t heard anything so I called Mike. He was at lunch and said they’d have him call me. By 2:00, still no call. I called back and left another message. Mike called me at 2:30 and told me what the issue was, to the tune of $950! Basically a cooling sensor and a Radiator flush. I told them nope, not spending that much. The issue wasn’t just the money but how they treated me. They were rude and non communicative. That’s the second time that’s happened to me there. I will not be back.

This buying process could not have been easier, just as good as it gets. My interaction began with Michael who was kind, friendly and professional. In addition, he is a product knowledge genius and provided me with honest answers and helpful information to facilitate my purchase process. Early on in the process Nathan the Sales Manager introduced himself to me just to offer any additional information I may have needed. Nathan is friendly and professional as well, he is extremely organized and was prepared to finalize my purchase leaving me upbeat and delighted. Simply put, he is an awesome leader and his desire to make a deal in a professional and transparent manner clearly comes from his heart, not a high pressure training manual as most other dealerships seemingly still embrace. Nathan clearly cares about his dealership and it shows as soon as you walk in the door. The facility is clean, well organized and professional. . Most importantly, well trained and honest employees throughout the Dealership. Thank you all for making my buying process easy, understandable and fun. Jerry M

I would give zero stars if possible. Consumers beware. Do not use the service department. They overcharge and are dishonest about repairs provided. I had an alternator and belt replacement done costing over 1,600. 00 dollars. 5 months later traveling out of state vehicle alerts to stop and turn off vehicle immediately. It was towed to the near by dealership which turned out to be a real blessing. We told them the alternator was just installed in Dec 24 and should still be under warranty. They went to change the alternator and found out that it was an O Reilly alternator that was also a rebuild. Even though our paperwork said it was a gm alternator. They were unable to honor the warranty for this reason. So they replaced the alternator and belt with gm parts for just over 1,100 dollars. So basically we were charged an extra 500 dollars from Neil Huffman for the same work and for a rebuilt alternator that was not a gm part even though that was what the paperwork said. We spoke with manager and received back over 1300 dollars for the "mistake". The insisted on use still paying 1.5 hrs for diagnostics. Even though my husband was stuck on side of road, in unsafe area, for over 1.5 hrs and had trip interruption on way to out of state graduation . How absurd that they felt they were still deserving of 1.5 hrs of diagnostics. They assured me this never happens but you would never know unless you were blessed enough to go to a very honest dealership service department. They couldn't even give the 100 % refund, embarrassing. Do not ever assume they are being honest with you or your family.