Jeff Wyler Florence Buick GMC in Florence including address, phone, dealer reviews, directions, a map, inventory and more

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1154 Burlington Pike
Florence, KY 41042

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Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 10:00am – 5:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 10:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat Closed

Reviews of Jeff Wyler Florence Buick GMC

Overall Rating:

4 (out of 5)

75% recommend this dealer

93 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Delay, delay, delay ... then attitude

Reviewed by Cassie from Florence, Ky.April 21, 2022

To date, I have no issues with the quality of work completed by either the service center or body shop at this dealership. My issues are more with customer relations. I was involved in a multi-car accident and sent my car to the body shop for repairs. My insurance company caused some delay, but the body shop delayed further by waiting to order parts until up to a week after the insurance approved the charges. Most recently, they had a part on hand and waited to install it until I could borrow a car and stand in their lobby asking why they hadn't installed the part and finished the car. They promised to install and I left. Three hours later, I called and they still hadn't installed the part. 45 minutes later, they called and said it was installed and going to the service center for additional work. I typically get a text message when the service center has my car, even when the body shop sends it up. I never received that message, so I called the service center. Chrissy told me they'd pull in to work on in about 30 minutes and someone would follow up with me. After an hour and no text, I called back. Chrissy got snippy and told me "I told you we'd call ...." I explained (again) I never received the confirmation text as usual and that there had been issues with this repair so I needed to confirm. I also gave her a friendly warning I'd probably be calling again. My car is still there at the time of writing this, and I will do my best to update later. But if you want to deal with unexplained delays, attitude from some associates, and spending hours trying to find out what's going on, this is the place for you.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Sale team doesn’t contact

Reviewed by Tom from Middletown ohApril 15, 2022

I texted about a used cars they had for sale. They did not contact me back until I reached out again. I finally got in contact with Bobby Rose. He sent pics of the truck on the lift. I said I wanted to the vehicle ASAP. It was sold before I had I chance to look. IF THIS IS HOW THEY DO BUSINESS. I WILL NEW DO BUSINESS WITH THEM

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Jeff Wyler Florence Buick - STAY AWAY!

Reviewed by Tony Bailey from Florence, KYMarch 05, 2022

One of the most unethical Dealerships we have ever dealt with and based on our experiences, they have a total disregard for the customer. There were two separate events that were horrible the last one being when my wife took our Buick in for powertrain warranty service and they said the part was covered but the work to replace it was not (totally different than the stated GM Warranty). That extra work would cost us $1,922.00! They treated my wife horribly (assume because she is a woman) and we argued back and forth for three weeks which left us without a vehicle. Finally, we took it to another dealership who, covered 100% by warranty, had it repaired in less than 2 hours. Tried to speak and email leadership at Jeff Wyler numerous times with no response. We have filed an ethics complaint with GM to hopefully prevent the behavior with future customers.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Jeff Wyler Florence Buick GMC

Jeff Wyler Fairfield is your premiere dealer. We sell new cars trucks SUVs and vans and we also sell used cars and used trucks including Certified Preowned vehicles.

Our service department features certified technicians who use modern equipment and diagnostic tools to fix or repair your auto. We use genuine OEM parts and accessories which are also for sale at our onsite store.

In an accident or fender-bender? Our body shop provides free estimates.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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