Jeff Wyler Florence Buick GMC

Our Acadia is 6 years old. We bought it from Jeff Wyler. It has 100,000 miles on it. We always brought it to the dealership for regular maintenance. It was great until February 10. Our battery died in our driveway. We had to jump OT yo get it there. They changed the battery, but had no time to fix the radio/electrical issue. They told me to bring it back. So, two weeks later I brought it back. They kept it for 2 days. They did not fix our radio/electrical issues. They said their building and WIFI was antiquated and unable to sufficiently support the download needed to fix our radio. After paying the diagnosis fee. They sent me home without resolving the issue. A week later I was at Home Depot, and my car wouldn?t start. I was able to get our roadside assistance to tow it back to Jeff Wyler. While at the dealership for 3 days they fixed the side impact detection system which they felt was the culprit for the non-start at Home Depot. It was a $1600 repair. We went to pick it up. Howeve, the radio/electrical issues where still prevalent. I did not take it home in fear that it would continue to have more electrical issues and drain the battery. They kept it another day and then quoted us another $1400 to have the radio replaced. We now have our Acadia at Mark Sweeney GMC in hopes they can resolve the radio/electrical issues at a reasonable price.

The dealer added Pulse brake light onto the 36k used car we wanted to buy. We did not want it for the $900 charge they added to the sale. I asked to reduce the price of the car or take it off to make the sale as I found the part to make the brake line pulse for $20 online. They quickly shuttled us out of the showroom saying sorry we couldn’t Agee on a deal. I would never buy from them or recommend them. They blew a 36k sale over trying to overcharge me for pulse brake lights.

Absolutely terrible experience! Do whatever it takes to buy your car somewhere else! I bought a car two weeks ago and they still have yet to process the correct paperwork with my bank causing me to pay an extra month for a car that I don?t even have anymore. And when signing the paperwork for the vehicle at the dealership, the sleazy finance manager attempted to hide extra fees on our paperwork that he had told us multiple times we wouldn?t be charged for (causing an couple hour delay). When they delivered the car, it was dirty, non vacuumed, and still had tape stuck to the rear bumper from the delivery truck ride to the dealership. And the best part of all of this is, the absolutely REFUSE to return my phone calls to explain any of this and where the information they ?overnighted? is. BUYER BEWARE!!!