Jeff Wyler Florence Buick GMC in Florence including address, phone, dealer reviews, directions, a map, inventory and more

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1154 Burlington Pike
Florence, KY 41042

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Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 10:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat Closed

Reviews of Jeff Wyler Florence Buick GMC

Overall Rating:

4.1 (out of 5)

78% recommend this dealer

88 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Acadia Issues at Jeff Wyler

Reviewed by Anna Frahm from Ft Mitchell, KYApril 03, 2021

Our Acadia is 6 years old. We bought it from Jeff Wyler. It has 100,000 miles on it. We always brought it to the dealership for regular maintenance. It was great until February 10. Our battery died in our driveway. We had to jump OT yo get it there. They changed the battery, but had no time to fix the radio/electrical issue. They told me to bring it back. So, two weeks later I brought it back. They kept it for 2 days. They did not fix our radio/electrical issues. They said their building and WIFI was antiquated and unable to sufficiently support the download needed to fix our radio. After paying the diagnosis fee. They sent me home without resolving the issue. A week later I was at Home Depot, and my car wouldn?t start. I was able to get our roadside assistance to tow it back to Jeff Wyler. While at the dealership for 3 days they fixed the side impact detection system which they felt was the culprit for the non-start at Home Depot. It was a $1600 repair. We went to pick it up. Howeve, the radio/electrical issues where still prevalent. I did not take it home in fear that it would continue to have more electrical issues and drain the battery. They kept it another day and then quoted us another $1400 to have the radio replaced. We now have our Acadia at Mark Sweeney GMC in hopes they can resolve the radio/electrical issues at a reasonable price.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Pulse brake add on price is ridiculous

Reviewed by POK from Florence KYFebruary 24, 2021

The dealer added Pulse brake light onto the 36k used car we wanted to buy. We did not want it for the $900 charge they added to the sale. I asked to reduce the price of the car or take it off to make the sale as I found the part to make the brake line pulse for $20 online. They quickly shuttled us out of the showroom saying sorry we couldn’t Agee on a deal. I would never buy from them or recommend them. They blew a 36k sale over trying to overcharge me for pulse brake lights.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Buyer Beware!!!!

Reviewed by ELIZABETH HELLINGER from Elizabethtown, KYOctober 25, 2020

Absolutely terrible experience! Do whatever it takes to buy your car somewhere else! I bought a car two weeks ago and they still have yet to process the correct paperwork with my bank causing me to pay an extra month for a car that I don?t even have anymore. And when signing the paperwork for the vehicle at the dealership, the sleazy finance manager attempted to hide extra fees on our paperwork that he had told us multiple times we wouldn?t be charged for (causing an couple hour delay). When they delivered the car, it was dirty, non vacuumed, and still had tape stuck to the rear bumper from the delivery truck ride to the dealership. And the best part of all of this is, the absolutely REFUSE to return my phone calls to explain any of this and where the information they ?overnighted? is. BUYER BEWARE!!!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Jeff Wyler Florence Buick GMC

Jeff Wyler Fairfield is your premiere dealer. We sell new cars trucks SUVs and vans and we also sell used cars and used trucks including Certified Preowned vehicles.

Our service department features certified technicians who use modern equipment and diagnostic tools to fix or repair your auto. We use genuine OEM parts and accessories which are also for sale at our onsite store.

In an accident or fender-bender? Our body shop provides free estimates.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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