Briggs Auto Group in Manhattan including address, phone, dealer reviews, directions, a map, inventory and more

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2500 Stagg Hill Rd
Manhattan, KS 66502

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Sales: 785-789-4376

Used Cars: 785-236-5428

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Briggs Auto Group

Overall Rating:

2.9 (out of 5)

44% recommend this dealer

9 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Peice of xxxx

Reviewed by Heidi from Humboldt, ksFebruary 23, 2022

I didnt buy the extended warranty yes that's my bad but I trusted that I was getting a quality vehicle. So far within my 30 days my truck had to go back for brakes, tie rod end and actuators in dash ( I had no air conditioning which is hard to test out in the winter) which they fixed. Although leaving my steering bolt loose when I got it back which could have led to major castropy. Hasnt even been a year and I've replaced thermostat and orings as well as spark plugs. Had transmission fluid serviced was disgusting. And to top it all off I have no compression in cylinder 8 now! I paid 28,000 for a piece of crap. I havent even owned this vehicle a year and they had it fixing things that shouldve been fixed before I bought it. I understand stuff happens but they knew the history of the vehicle they sold me. Update going through automatic carwash peels the paint off as well.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for leaving us a review! Your feedback it very important to us and helps us attempt to provide 100% customer satisfaction!

Overall Facilities 1

Customer Service 5

Buying Process 5

Quality of Repair 1

Maximum rating = 5

1.3 (out of 5)

Incompetent management

Reviewed by G Man from TXMay 01, 2021

Passing by customer stopped by to look and buy a motorcycle Cash that had my attention while passing by and did not go through, The Sales man Brayden Mcdowell was the best I've ever seen for perfect customer service and assistance but like in many business there's always a bad management crew leading cause of failing company's. Rob if I remember his name correctly was the manager not making it work for me to the point that it got me tired of trying to negotiate many ways after wasting more than 4 and nothing working for him and full of the same excuses over and over blaming it on the dealer owners rules. I felt uncomfortable and out of place at moments due to thinking I was getting denied my offers due to racial discriminations by this man. My question is, how can you let go of a buying customer with cash in his hands when your a dealer? it doesn't make sense to me and All I know this cant be good for business or the company's owner. How can a good sales man make a good deal business with anyone if they are constantly being overruled? seriously if this is the way management in this business works then why have sales man at all. Management in my opinion is not to its best and if I would be this company's owner I would definitely remove people that hurt my company instead of helping it from the business side of it and making the money come in. I'm a well educated OSHA representative and seen some incompetent people often in different businesses but this guy seemed to hate his Job definitely. POOR MANAGEMENT and POOR customer negotiations. Not pleased and certainly not happy and felt discriminated!! What a poor sad experience I had to go through and surely wouldn't recommend anyone working with this kind of incompetent management. I would still be interested in buying the motorcycle but only if I would have a good company representative make a deal with me same as the sales man helping me trying to negotiate.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Poor Communciation

Reviewed by Ariel Lee from Wichita, KSMarch 30, 2019

Extremely poor communication. I was shopping from out of town and verbally committed to a vehicle. I was supposed to get a call from 30 min from a sales manager to take my credit card to hold the vehicle. I waited all day for the call that never came just to find out they sold the vehicle out from underneath me. Very poor service.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Ariel, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We can assure you that your feedback has been heard, and we will learn from our mistakes. We are very sorry we were not able to earn your business, and hope we will be able to make it right in the future!

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Briggs Auto Group

Welcome to Briggs Auto Group the area's premier destination for all things automotive for over 40 years. We are proud to serve drivers from Manhattan Junction City Topeka and Fort Scott with all their automotive needs including sales service and financing. Our award-winning auto group has a variety of beautiful dealership locations across the area representing all the major brands including Ford GMC Chevrolet Buick Dodge Chrysler Jeep RAM Fiat Kia Subaru Toyota and Nissan. At Briggs Auto Group our goal is simple. We want are committed to making every aspect of the car ownership process easy and hassle-free. Whether you’re shopping for your dream car or just need to get yours in for service, you can count on our team to help you with anything you need. In fact, we proudly serve drivers from across the region, including Manhattan, Junction City, Topeka and Fort Scott. Discover the signature Briggs Auto Group VIP customer service experience with a visit to any of our beautiful dealership locations today!

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