Briggs Auto Group in Manhattan including address, phone, dealer reviews, directions, a map, inventory and more

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2500 Stagg Hill Rd
Manhattan, KS 66502

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Sales: 785-789-4376

Used Cars: 785-236-5428

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Briggs Auto Group

Overall Rating:

1.1 (out of 5)

0% recommend this dealer

3 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.3 (out of 5)

Incompetent management

Reviewed by G Man from TXMay 01, 2021

Passing by customer stopped by to look and buy a motorcycle Cash that had my attention while passing by and did not go through, The Sales man Brayden Mcdowell was the best I've ever seen for perfect customer service and assistance but like in many business there's always a bad management crew leading cause of failing company's. Rob if I remember his name correctly was the manager not making it work for me to the point that it got me tired of trying to negotiate many ways after wasting more than 4 and nothing working for him and full of the same excuses over and over blaming it on the dealer owners rules. I felt uncomfortable and out of place at moments due to thinking I was getting denied my offers due to racial discriminations by this man. My question is, how can you let go of a buying customer with cash in his hands when your a dealer? it doesn't make sense to me and All I know this cant be good for business or the company's owner. How can a good sales man make a good deal business with anyone if they are constantly being overruled? seriously if this is the way management in this business works then why have sales man at all. Management in my opinion is not to its best and if I would be this company's owner I would definitely remove people that hurt my company instead of helping it from the business side of it and making the money come in. I'm a well educated OSHA representative and seen some incompetent people often in different businesses but this guy seemed to hate his Job definitely. POOR MANAGEMENT and POOR customer negotiations. Not pleased and certainly not happy and felt discriminated!! What a poor sad experience I had to go through and surely wouldn't recommend anyone working with this kind of incompetent management. I would still be interested in buying the motorcycle but only if I would have a good company representative make a deal with me same as the sales man helping me trying to negotiate.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Poor Communciation

Reviewed by Ariel Lee from Wichita, KSMarch 30, 2019

Extremely poor communication. I was shopping from out of town and verbally committed to a vehicle. I was supposed to get a call from 30 min from a sales manager to take my credit card to hold the vehicle. I waited all day for the call that never came just to find out they sold the vehicle out from underneath me. Very poor service.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Ariel, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We can assure you that your feedback has been heard, and we will learn from our mistakes. We are very sorry we were not able to earn your business, and hope we will be able to make it right in the future!

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

stupid salesperson

Reviewed by Ku fan from derby ksOctober 04, 2018

I texted the salesperson for 3 days about a car and when I was going to see the car they said it was sold 4 days ago. They wasted my time. Don't waste your time. I think it was a bait and switch.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Briggs Auto Group

Welcome to Briggs Auto Group the area's premier destination for all things automotive for over 40 years. We are proud to serve drivers from Manhattan Junction City Topeka and Fort Scott with all their automotive needs including sales service and financing. Our award-winning auto group has a variety of beautiful dealership locations across the area representing all the major brands including Ford GMC Chevrolet Buick Dodge Chrysler Jeep RAM Fiat Kia Subaru Toyota and Nissan.

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