Dale Willey Chevrolet Buick GMC in Lawrence including address, phone, dealer reviews, directions, a map, inventory and more

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2840 Iowa St
Lawrence, KS 66046

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Sales: 785-371-2705

Used Cars: 785-371-4960

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Dale Willey Chevrolet Buick GMC

Overall Rating:

4.1 (out of 5)

75% recommend this dealer

133 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

GM Swap

Reviewed by RUSSELL SOUTHALL from Topeka, KansasJune 26, 2022

Great they took veer good care of us when the Chevy dealer in Topeka wouldn?t.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Russell, and thank you for this great review! We're happy to hear that our team took care of you! They are a great asset and we appreciate all that they do. Best regards, The Dale Willey Automotive Team

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

3.0 (out of 5)

I recently had to purchase a new vehicle due to mine

Reviewed by K.willia817June 17, 2022

I recently had to purchase a new vehicle due to mine having engine problems and Dale Willey was the place I chose. I worked with Shannon, and he was very kind and helpful. My review is lower because of the service department. I had my car brought in to the dealer to look at (I’m new to the area) and was told multiple times that a part was on the way, and given expected timelines. When I finally bit the bullet, I feel that I was not told the full scope of what was going on with my old car, and that they were keeping information from me. I would rather go to a local mechanic for major fixes, then use this service department.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Respectfully yours, Brian Edmondson - Dale Willey Automotive Management Team - 785-830-4120 - brian@dalewilleyauto.com

Overall Experience 3

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

Customer

Reviewed by Rebecca J Ricketts from Ottawa, KsJune 06, 2022

Went in to have air conditioning repair. Waited 4 hrs to find out I needed a part. Was offered a loner. Got my car back 2 days later. On the way home found my WiFi, Pandora and Weather Channel wasn't working. Went back a couple of days later. Waited most of the morning. Needed another part. Got called a week later part was in . Asked how long the repair would take. Would take at least half a day to a full day. I live 30 min from the dealer and have a husband with Parkinson's. Asked for a loaner. Not available. I can only be gone a few hrs at a time to be able to take care of my husband. Not sure what to do. My son can help with transportation in about 3 weeks

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Rebecca, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Dale Willey Automotive does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Respectfully yours, Brian Edmondson - Dale Willey Automotive Management Team - 785-830-4120 - brian@dalewilleyauto.com

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Dale Willey Chevrolet Buick GMC

Welcome to Dale Willey Automotive in Lawrence

As a Lawrence Chevrolet Buick GMC dealer we offer all of our customers a fantastic selection of both new and used Chevrolet Buick and GMC vehicles. Dale Willey Automotive takes pride in the products we sell the service we offer to customers and of course the vehicle you drive.

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