200 S Gear Ave
West Burlington, IA 52655
Sales: 888-205-1024
Used Cars: 888-205-1024
Sales Department
| Sun | Closed |
| Mon | 8:30am – 8:00pm |
| Tue | 8:30am – 8:00pm |
| Wed | 8:30am – 8:00pm |
| Thu | 8:30am – 8:00pm |
| Fri | 8:30am – 6:00pm |
| Sat | 8:30am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 5:00pm |
See all dealerships near West Burlington, IA that carry Toyota, Chevrolet, Nissan, GMC, Mazda, Buick
Overall Rating:
4.2 (out of 5)
93% recommend this dealer
146 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Lied to blatantly by salesman no acknowledgement or
Lied to blatantly by salesman no acknowledgement or apology by management so disappointed in this company
Dealer Response
I visited with the salesperson you were working with regarding the situation. The salesperson you were working with did not realize the vehicle you were interested was being shown to another customer by another salesperson when you text him stating you were on the way to the dealership. I certainly understand your being upset upon your arrival to discover a deal was being finalized with another customer. I do apologize for your experience. It is unfortunate the other customer was here before your arrival, however, after they test drove it and were deciding whether to purchase the vehicle it would not be appropriate to explain to them, they could not purchase the vehicle because another customer just informed us that they were on the way to purchase it. After twenty-eight years at Deery Brothers, I have seen two customers wanting to look at the same vehicle at the same time numerous times and one party is happy the other is disappointed. Most customers are understanding the timing was just not right. We must offer our inventory as a first come first serve basis as an overwhelming number of other businesses operate. We encourage our customers to secure vehicles via credit card if they are unable to physically bring the deposit into the dealership immediately. I would have reached out sooner, however, the first time I was made aware of your experience was your Google review. I encourage all customers to reach out to me if they have any issues. This allows me an opportunity to rectify the situation or to apologize and promise to do a better job in the future if a solution cannot be realized. Again, sorry for the poor timing and how the staff handled the situation. I hope you find a vehicle that suits your needs and if you see something else on our lot you like I invite you to reach out to me personally. Terry Mertens General Manager
Maximum rating = 5
We bought a BMW from Deery Brothers in Dubuque Iowa.
We bought a BMW from Deery Brothers in Dubuque Iowa. The aftercare and experience we received from the dealership was poor at best.
Maximum rating = 5
Had a oil change and tire rotation on my Toyota truck and
Had a oil change and tire rotation on my Toyota truck and the service I received was outstanding. The service department kept me informed on what was going on and asked before doing anything extra. Truck was clean inside and out when handed back to me. I would highly recommend DeeryBrothers service department and appreciate the great service I received.
Dealer Response
Hi Blake, thank you for taking the time to leave a review for us at Deery Brothers. We're happy we could meet your expectations!
Maximum rating = 5
We have been helping families buying cars for generations. People come from all over the Midwest when buying cars. Our customers come from Iowa City IA to buy a Toyota Corolla or drive from Davenport IA to buy a Chevy Malibu. We love to send our happy customers home to Quincy IL in a new Mazda 3 or Galesburg IL in a GMC Sierra from Deery Brothers here in Burlington IA. Today the Deery Automotive Group is Iowa's Largest Auto Retailer with 17 franchises and 12 outlets providing access to over 5000 new cars used cars trucks and vans of all makes and models. Come visit us today!
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