Billion Chevrolet Buick GMC of Iowa City in Iowa City including address, phone, dealer reviews, directions, a map, inventory and more

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2733 Mormon Trek Blvd
Iowa City, IA 52240

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Sales: 319-800-6744

Used Cars: 319-800-6750

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 8:00am – 5:00pm

Reviews of Billion Chevrolet Buick GMC of Iowa City

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

552 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Buyer

Reviewed by SAMANTHA ESCARCEGA from Iowa city, IAApril 20, 2022

He was great very understanding and helpful. It was a wonderful expirence

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.8 (out of 5)

Horrible Experience

Reviewed by Megan from Riverside, IAMay 14, 2021

I went into Billion to have a recall on my vehicle taken care of. The only reason I chose Billion was because it is the closest GM dealership to where I live. While waiting, because the repairs were going to take two hours, I decided to speak with a salesman about the new Trailblazer. I told him I had just begun my search for a new vehicle, and was interested in finding out more information about the new Trailblazers. After test driving the vehicle, I wanted to gain a better idea of what a new vehicle would cost me. To make a long story short, it felt like they were trying to take advantage of the fact that I am a woman. They gave me an offer on my car that was $4,000 less than what my vehicle is worth according to Kelly Blue Book. They also informed me that they would have to subtract the cost of the recall from the trade in value they would offer me, which is completely ridiculous because GM pays for that. Afterwards, they continued to pressure me into purchasing the vehicle, when I told they repeatedly that I was just looking and not ready to buy yet. I will not be coming back.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Megan, We apologize with regards to your visit with us, as we want to provide everyone with a completely satisfying experience with us. Our sales team is trained to provide transparency, and to act as a consultant to assist people in their decision making, not force a decision. We apologize for this, and would like to address this situation directly. Please give us a call at 888-995-3910, we want to hear from you!

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 4

Maximum rating = 5

1.3 (out of 5)

Used car purchase

Reviewed by Carstens, Scott D. from Iowa CityJanuary 13, 2021

If you are buying a used car from Billions make sure you ask about a second key. They will deliver your vehicle without ever telling you it has only one key. In our case it added over $300 to the cost of the vehicle. When my daughter called to inquire about it the next day she did not even receive a call back. When I went in to inquire I was given a flat no when I requested assistance in paying for another key. If we had know at the time of purchase we probably could have negotiated or rolled the cost into the loan. The salesman, Mo, could only say sorry but he forgot to mention that to us. Overall experience was that our salesman was not knowledgeable about cars at all. You'll be better off taking the VIN from the vehicle, taking it to he service department so they can review the service record and talking tot he service advisor about it. Bill, in the service department was very helpful. Doubtful I will ever buy another vehicle from Billions.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Scott, We apologize with regards to your experience with us, as the purchase of a vehicle should be an enjoyable purchase, and the expectation of two keys is part of the purchase agreement. Unfortunately a single key is available, and we are sorry about this not being explained as part of our transparency model for selling used vehicles. The best solution would be to contact your salesman Mo, and ask if he can get in touch with the previous owner, to see if they don't have the second key. We apologize for our communication with regards to informing you about only having gone key. You are correct, had you known this at the time, it would have been a factor in your negotiation for the vehicle. We are constantly working on doing a better job with regards to the key situation, it's not like a duplicate key being made for $2.49 anymore, they have to be specifically programmed for each vehicle and can be expensive to replace.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Billion Chevrolet Buick GMC of Iowa City

Billion Automotive has over 7000 new and pre-owned vehicles for you to choose from. We hope this vehicle fits your needs or if you'd like to shop around find more quality vehicles online at Billionauto.com.

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