Gregg Young Buick GMC in Indianola including address, phone, dealer reviews, directions, a map, inventory and more

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3001 N Jefferson Street
Indianola, IA 50125

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Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 3:00pm

Reviews of Gregg Young Buick GMC

Overall Rating:

2.5 (out of 5)

33% recommend this dealer

6 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Nice folks who didn't do their job

Reviewed by Rev Timothy C. Ek from Lee's Summit, MOJanuary 22, 2020

Nice people on staff that I talked to but bottom line because I was from out of town, I think they tried to take advantage of me. Here is my story. My car broke down on I 35 heading south at Mile marker 41 so I had AAA tow me to the nearest Buick dealer thinking that being from out of town, a GMC dealer would be the best place to get quick and professional help. Granted it was Sunday, December 29th so the holidays were coming. The tow truck left the car in the lot by the repair shop doors. The driver backed it off his truck and left it as at an an angle the rear end was over the pack while like so it was kind of sitting in two parking spots. I left a note and the keys in the drop box with a message I would call for an update on Monday, December 30. I called from my home in Kansas City and was told they were really busy so could not look at it until Tuesday afternoon at the earliest. I am sure glad I didn't stay in a local hotel waiting for my care to get fixed. I called on Tuesday and they indicated they could not look at it until after New Year's holiday and to call late morning January 2nd. I did call at around 11:30 AM and they indicated the mechanic who evaluated my vehicle was out to lunch so call back after 1 PM. I did ant they indicated my vehicle that had had the 'engine hot' light come on and had steam pouring from under the hood was caused by upper and lower cooling system leaks from tow plastic connections and would need to be replace and they would evaluate further. The estimated price to fix it was $1550. I asked the to wait and called my local mechanic who has done work on my Buick in the past. When he heard the estimate he indicated that I should go pick the car up and bring it back. You see, he had replaced those plastic parts a year ago with after market metal parts that don't deteriorate. So I borrowed a friend truck and trailer and drove up and picked up the vehicle on Friday, January 3 and towed it back to Kansas City. I noticed that the car looked like it had never been moved from the spot with the tow truck drives dropped it. The car was at the same angle with the back end over the line. This engine has had a reputation for this kind of problem so it appears that they really may not have looked at it closely but just assumed this was the problem and the repair price was higher than it should have cost. The bottom line is I brought it back to my Mechanic at Goodyear Auto and Tire, who was able to fix if for me. The problem was it needed a new water pump which I had suggested as a possible problem in my note to Gregg Young. The Connectors that they wanted to replace where in perfect operating order. The price for the replacement of the new water pump was $250. All I can say is the I was a stranger and Gregg Young tried to take me. I do not know who all evaluated what was wrong with my car but it sure appears that because I was from out of town and in a vulnerable place they were ready to take advantage of me. The courteous way I was treated by staff makes it even more disappointing that it appears they really were out to take advantage and cheat me. I would not recommend others seek service at Gregg Young especially if they are from out of town . Rev Timothy C. Ek, Lee's Summit, Missouri

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for alerting us to this issue, Rev Timothy. Our top priority is delivering 100% customer satisfaction and it's concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Best, The Gregg Young Team

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.7 (out of 5)

Purchase Attempt

Reviewed by Evergreen417 from Des Moines, IADecember 04, 2019

I was shopping for a New GMC and stumbled upon this dealer, I knew nothing about them but read some reviews and thought I would give them a try as they had the model and color I was interested in. The other reviews that indicate you would be further ahead to shop elsewhere, rang true. None responsive email, with exception of trying to get you to set up an appointment to come to the dealership. This dealer is one that will ensure success of the competition. Save yourself the time and hassle, shop elsewhere.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Good afternoon, I am very sorry you feel this way and would like the opportunity to visit with you personally about your situation. I truly appreciate the feedback. Please reach out to me at your convenience. Kind Regards, Sean O'Leary, General Manager.

Overall Facilities N/A

Customer Service 2

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Engine blew up within 30 days. No help from dealer

Reviewed by Mike Kelly from Winterset, IaNovember 30, 2019

November 30, 2019 SALES VISIT - USED "Engine failure within 30 days" - Dealer sold my daughter a 2012 Chevy Equinox with 4 cylinder engine. Car had 78000 miles on it. The check engine light came on after 2 days. She took it to the dealers service dept and was told it was a catalytic converter. They ordered the part. A week passed and she call them back and advised the car was running rough and was out of oil. Was told that was normal for a car with a bad catalytic converter. Engine blew up a few days later. Come to find out this car is involved in a class action lawsuit for engine failure that has been approved by a judge. I asked the manager, he was aware of the suit. Cant believe they sell a car with known problems with out disclosure. Service dept also failed to identify the correct issue and did not provide the correct information to keep the car running. The engine's timing chain broke and destroyed the engine. Manager wanted to charge my daughter $8700 for the repair. After a lengthy discussion with the manager he did drop the charge to $3700. This is not good enough, taking no responsibility of selling bad cars. Wrote Gregg Young himself, was told that dealer policies would not allow any further concessions. Do not buy from this dealer! READ LESS CUSTOMER SERVICE QUALITY OF WORK FRIENDLINESS PRICING OVERALL EXPERIENCE RECOMMEND DEALER NO EMPLOYEES WORKED WITH Sean O'Leary, Gregg Young

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Mike, we've received your comments and are reviewing your feedback with our team. Please contact us at your earliest convenience. Sincerely, The Gregg Young Team

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Gregg Young Buick GMC

Gregg Young owner and President of Gregg Young Chevrolet started his journey in the automotive business back in 1989 selling used cars at a Chevrolet dealership.

Recently Gregg Young was chosen as an automotive leader in Nebraska and nominated for a prestigious award given by Time magazine. Young was one of 50 car dealers nominated for the Time Dealer of the Year Award. It is one of the most prestigious honors a new-car dealer can receive and is awarded for demonstrations a long-standing commitment to community service.

Gregg and his employees support many local charities!

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