Keast Auto Center in Harlan including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

2101 23rd St
Harlan, IA 51537

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Sales: 712-423-4673

Used Cars: 712-423-4671

Hours Toggle

Sales Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 8:00pm
Fri 7:30am – 5:30pm
Sat 7:30am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 12:00pm

Reviews of Keast Auto Center

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

38 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Unethical with no integrity. I do not recommend!!

Reviewed by Connie from Tipton,moMarch 18, 2022

Our son, who is currently in the Navy, asked us to look for a reliable car. So, my husband, Tony, has been searching the internet for several weeks. He searched CarGurus, cars.com, autotrader, carmax, etc. He narrowed it down to four, the first was already sold. The next he found on cars.com, autotrader and at Keast Auto Center, Inc. All three had the same price of $14,495. So, he called Keast Auto Center, Inc directly and talked to a salesman, Kirk Jacobsen, who was very nice and helpful. Tony told him how the car was for our son who was in the Navy. They discussed the price, the condition of the car and Kirk text him pictures. Tony and I talked it over and he called Kirk back and said he’d be up first thing the next morning. My husband drove over 350 miles one way to the dealership and was there by 8:15 a.m. He met with Kirk, drove the car, checked it out. Afterwards, he again clarified the price $14, 495 with Kirk. Which was the same price as he had hand written Tony’s name and contact information on. Tony told him he was ready to pay $5,000 cash down on the car to hold it while our son could get his loan from Navy Federal. Kirk went to the sales manager, Brandon Brink, for his approval. He came back to his desk, printed off the car information and price from their website took it back to Brandon. Kirk came back again saying they could not do the deal because the price was wrong. He said the real price is $18,995. Tony expressed that it was advertised in three different spots, cars.com, autotrader and at Keast Auto Center, Inc’s website as $14,495. Tony emphasized the amount of miles he drove that morning, Kirk was extremely sympathetic, but his hands were tied. Tony got the impression Kirk agreed with him that it was unfair. There was no offer to compromise or a gesture of good faith. It was, this is the price, take it or leave it. At which time, being very frustrated with the entire situation Tony promptly left the dealership. Here’s what I want to say, was this a case of bait and switch, false advertisement or just and honest mistake? I guess we’ll never know for sure. Our advise, be aware and beware!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi Connie, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (712) 755-2116 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Our son, who is currently in the Navy, asked us to look

Reviewed by Jkl9871March 18, 2022

Our son, who is currently in the Navy, asked us to look for a reliable car. So, my husband, Tony, has been searching the internet for several weeks. He searched CarGurus, cars.com, autotrader, carmax, etc. He narrowed it down to four, the first was already sold. The next he found on cars.com, autotrader and at Keast Auto Center, Inc. All three had the same price of $14,495. So, he called Keast Auto Center, Inc directly and talked to a salesman, Kirk Jacobsen, who was very nice and helpful. Tony told him how the car was for our son who was in the Navy. They discussed the price, the condition of the car and Kirk text him pictures. Tony and I talked it over and he called Kirk back and said he’d be up first thing the next morning. My husband drove over 350 miles one way to the dealership and was there by 8:15 a.m. He met with Kirk, drove the car, checked it out. Afterwards, he again clarified the price $14, 495 with Kirk. Which was the same price as he had hand written Tony’s name and contact information on. Tony told him he was ready to pay $5,000 cash down on the car to hold it while our son could get his loan from Navy Federal. Kirk went to the sales manager, Brandon Brink, for his approval. He came back to his desk, printed off the car information and price from their website took it back to Brandon. Kirk came back again saying they could not do the deal because the price was wrong. He said the real price is $18,995. Tony expressed that it was advertised in three different spots, cars.com, autotrader and at Keast Auto Center, Inc’s website as $14,495. Tony emphasized the amount of miles he drove that morning, Kirk was extremely sympathetic, but his hands were tied. Tony got the impression Kirk agreed with him that it was unfair. There was no offer to compromise or a gesture of good faith. It was, this is the price, take it or leave it. At which time, being very frustrated with the entire situation Tony promptly left the dealership. Here’s what I want to say, was this a case of bait and switch, false advertisement or just and honest mistake? I guess we’ll never know for sure. Our advise, be aware and beware!

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 2

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

2018 Chevy Trax

Reviewed by Mary Ahrenholtz from Harlan, IowaJanuary 14, 2021

Excellent. Jose is the best! I was met with a smile. The car was taken care of promptly. The bookkeeper was nice. I visited with a salesman about possibly trading in my car. He explained some things about another brand I didn't know but was considering.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Mary, we're pleased to hear everything was completed to your satisfaction! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. We hope you have a great day.

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Keast Auto Center

Keast is one of the premier auto dealers in the Harlan IA and Oakland IA region. Keast Motors is Western Iowa's choice for new and pre-owned vehicles. Keast Motors stocks new Ford Lincoln Chevrolet Buick and GMC vehicles.Remember what Cookie always says "the fun is always free!"

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