Kemna Auto of Fort Dodge

Great customer service. Team was very knowledgeable and helped determine fix

Everyone was especially helpful and friendly. They made me feel comfortable. There wasn't any pressure to make any kinds of decisions. They helped me step by step. They were very personable. My salesmen, Eddie was so awesome. Jason F. and the accounting lady, Lindsey (really long hair) were super helpful also. The night of and the day after my purchase Eddie made sure i was doing fine. He asked if i had any questions. He told me to let him know and he would help. The lady that helped Eddie and i get the car set up with OnStar was helpful and friendly. The front desk lady was friendly. Days after my purchase i realized how hard the finance people worked to get me into my new car. I started receiving letters from many lenders that denied to accept me. Clearly Kemna did not give up. I left that day with my very first brand new car. I have only had it 45 days and have 4083 miles on it. I have to mention Eddie again, he made the whole experience wonderful. He acknowledged my daughters when they came in and spoke to them, he made us all laugh, and feel comfortable and accepted. Eddie is full of enthusiastic about his job and full of energy. I was his first customer/sale. He had recently joined the Kemna team. My cousin came in a few days later and Eddie sold her a car also. She said she enjoyed him also. Oh and my dad bought his first brand new truck from you guys last years. Thank you Kemna of Fort Dodge. Your building was bright and clean. Employees/team were very well dressed. Waiting area was sufficient/comfortable. Thank you. Sincerely, Lynelle Powers

All of the staff were friendly, personable, & professional. Being a former employee of the Kemna's (albeit many years ago), I know them to be fair & honest people from the top on down. The reasons that they have been so successful for so long isn't necessarily that they do anything new, or different than other dealerships. They just do it better!
 Our last car buying experience was at Kemna's Fort Dodge, and was similar (but different) than our previous two at Kemna's Algona. Different was the brand spanking new dealership, with it's new showroom, service area, parts department, customer lounge, etc., which is pretty impressive. But, it's the people that we met and dealt with that had the same qualities (mentioned above) that we had experienced earlier.
 To paraphrase something Joe Kemna once said to me, "A sale isn't a good sale unless both parties are satisfied." We're satisfied.