Warsaw Buick GMC in Warsaw including address, phone, dealer reviews, directions, a map, inventory and more

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2777 N Detroit St
Warsaw, IN 46582

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:15pm
Tue 7:30am – 5:15pm
Wed 7:30am – 5:15pm
Thu 7:30am – 5:15pm
Fri 7:30am – 5:15pm
Sat Closed

Reviews of Warsaw Buick GMC

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

159 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Buyer beware!!!

Reviewed by Scott Hammons from Belleville MISeptember 12, 2019

Buyer beware!!! Buyer beware!!! I live in Michigan. I saw the Jeep Wrangler that I really liked at the Warsaw Indiana dealership. 2018 Jeep Wrangler Rubicon JL fully loaded $45,000. When I looked at the Carfax it showed that it went into the dealer 6 times for the steering and suspension to be checked. So before I bought the vehicle I asked the salesman to check on it. He went and talk to his sales manager’s and they said “everything was fine with it. It had 125 point inspection done on it.” I asked several times to make sure that it’s all under warranty in case I have any problems. Frank my salesman promised up-and-down “yes It has a warranty. It’s all covered bumper-to-bumper 36,000 miles or three years.” I asked again that covers the suspension and steering? Frank said “yes I asked my manager. If you have any problems it’s covered.” After only having it a couple days it had death wobble. That’s when you hit a bump the steering wheel jumps back-and-forth very hard almost getting into an accident. It will not stop until the vehicle comes to a complete stop. Very scary experience when you have your family in the Jeep with you. I took it to my local dealer and they said it wasn’t under warranty because it has aftermarket steering components on it. Come to find out the dealership that worked on it before was trying to fix death wobble. So that dealership split the cost with the old owner to put Yeti Steeresmart tie-rod, drag link and track bar to fix the death wobble. That is what voided my warranty. The reason I know this is because I called the old dealership and talk to the service manager. So I was lied to by the sales team at Warsaw Indiana dealership about the warranty. The mechanics that did the inspection should’ve let the sales team know that there was yeti Steeresmarts Parts on this. There would not be a warranty on the steering and suspension. I called Warsaw Indiana and they asked me if I could bring it out to them and they would fix it. I paid for my Jeep Wrangler to get towed out there 200 miles. They had it for 2 1/2 weeks and put a relocating bracket on it to push the caster out to 6 degrees. Seam to fix the problem. I had it for a couple more months and it started happening again. “Death Wobble” Now Warsaw Indiana does not want to fix it. Everybody I spoke with at the dealer couldn’t believe what happened and they all felt sorry for me until I spoke to the general manager. The general manager (Ted Nine) was the rudest person I dealt with out of the whole ordeal. His solution was “if I paid for all the OEM parts and labor. That it would put the Jeep back to factory and it would be under warranty again.” Which would cost me about $2500-$3500. Or that he “would buy my Jeep back” but I had to lose $4,000-$5,000 in the whole process. He said “because he had to pay his employees” (the ones that all lied to me) “a little over $1600 and $0.25 a mile. If not I was on my own.” Worst experience ever. The general manager (Ted Nine) was short with me and very rude. I don’t wish this upon anybody. So I guess the buyer supposed to crawl underneath the vehicles to make sure there’s no aftermarket parts. Or your warranty will be void. Hopefully you know what you’re looking for. So here I own a $45,000 jeep that I have to go fix up because I was lied to.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Scott, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (574) 306-0077 to discuss your concerns, as your satisfaction is of utmost importance to us.

Overall Facilities N/A

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great Service!!

Reviewed by Janet L from Wabash County, INJuly 27, 2019

Offered me a multi-service deal that the dealership where the vehicle was purchased never did, saving me $30 on two services. Liked the thorough explanations of the checks they performed.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Janet, we're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Warsaw Buick-GMC and we hope to see you again. - Your Warsaw Team

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

David

Reviewed by David from Pinckney, MichiganJuly 21, 2019

Located the truck my son wanted online over the Holiday weekend. Contacted Aaron and told him we were interested in the truck. He answered all of our questions and had the vehicle prepared and waiting for son when he arrived. The truck was just as it appeared and was described on the website.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Warsaw Buick GMC

Thank you for choosing Warsaw Autoplex - Buick/GMC and Chrysler/Dodge/Jeep/Ram - in Warsaw Indiana. We are a new and used car and truck dealership providing auto sales financing parts and service to Warsaw South Bend Fort Wayne and the surrounding areas. Open Monday through Thursday until 8:00 PM Fridays until 6:00 PM and Saturdays until 4:00 PM we are ready to serve you! Conveniently accessible from Hwy 30 and Route 15 we are less than an hour from Fort Wayne at 2777 N. Detroit Street in Warsaw Indiana

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