Paul Sur Buick GMC in Valparaiso including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

1551 W. US 30
Valparaiso, IN 46385

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Paul Sur Buick GMC

Overall Rating:

4.2 (out of 5)

79% recommend this dealer

33 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

Abhorrent experience

Reviewed by Dudeman from Valparaiso, IN July 03, 2022

Never do business with Paul Sur Buick GMC. The following encompasses the original review and an update with what transpired since then. I was treated in the most disgusting fashion at this establishment. I was directed by General Motors to take my vehicle to Paul Sur to have an issue with my vehicle addressed and to have the cost covered under warranty and through the General Motors Customer Assistence program if necessary. I paid out of pocket to have the "diagnosis" performed even though I showed up with the service bulletin from General Motors and handed it to them. I am now being told by General Motors that Paul Sur is not participating in the Customer Assistance process to get this known issue which should be covered under warranty addressed even though this is a known issue with this vehicle. I also was denied service in direct violation of the law pertaining to my use of a service animal. The managers went on to threaten me with legal action and to call law enforcement on me. They even told me they would not sell me a vehicle at all. This has been absolutely humiliating. Original deleted review: I want to make it will known this place is horrible. Whatever you do, take your business elsewhere. They literally violate complying with laws and the managers (Lee Lugo and the other man did not provide his name, but it is Mike Somers) treated me in the most abhorrent, discriminatory, and disrespectful manner by threatening me, saying they would not sell me a vehicle, and telling me they were going to call law enforcement on me. I even worked to share with them they were violating the law in attempt to de-escalate the situation and they persisted and said he did not care. I contacted General Motors to file a complaint and will make sure they are addressed to the fullest extent. This all transpired even after I paid them money for service on one of my vehicles

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

Torque Converter replacement

Reviewed by Bill Lemmon from Valparaiso, INMay 27, 2022

288 hours to replace a torque convertor is excessive

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 4

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Excellent Service

Reviewed by Dody M Ruosch from Valparaiso , inApril 16, 2021

Great place have been coming here for years and they always take excellent care of me and my car

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, we sincerely thank you for the positive review, and look forward to seeing you again soon!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Paul Sur Buick GMC

For over a decade Paul Sur Buick GMC have been serving Northwest Indiana new and used car truck and SUV shoppers from our Valparaiso Buick and GMC dealership. The Times magazine recognized our outstanding customer service with the Dealership of the Year award. We continue this tradition of excellence by providing the car you are looking for at the price you want. All are welcome to visit our page and then come down and see the new lineup of great vehicles on our lot. We're just minutes from I65 on US 30 serving all Northwest Indiana Buick and GMC shoppers. A special invite to all our NWI friends and customers.

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