Bob Poynter GM in Seymour including address, phone, dealer reviews, directions, a map, inventory and more

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1209 E Tipton St
Seymour, IN 47274

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Sales: 812-271-3057

Used Cars: 812-271-3050

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 12:00pm

Reviews of Bob Poynter GM

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

86 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

poor customer service

Reviewed by bm from brownstown, indJune 03, 2021

went to look for a new car, person at main desk did not look at us or tell us that he would be right with us. another man came from his office on the left and watched tv but did not ask us if we had been assisted. another person also walked by and did not ask us if we had been assisted. needless to say, we left. what good customer service.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Here at Bob Poynter GM, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Unorganized

Reviewed by BA from Seymour INMarch 16, 2021

Made an appointment well over a week in advance for an oil change I was told it was scheduled for the next Tuesday at 1pm. After waiting 20min to check in was told they were short on help and it would be the next Tuesday. Wasted my time and day. I will not be returning for service or to buy a vehicle. I had bought 2 cars from them in the past and used the service dept but no more.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.3 (out of 5)

Car service

Reviewed by Marilyn E Koester from Columbus, IndianaMarch 13, 2021

Fixed thermostat and now I don?t have air in the top vents! This was 2007 Trailblazer. This was 3/2/21. Last month mike Koester brought truck in and they rotated tires and when got home noticed 2 lug nuts were off Took to Columbus for repair.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello Marilyn, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair 2

Maximum rating = 5

About Bob Poynter GM

Bob Poynter GM is proud to be an automotive leader in our area. Since opening our doors Bob Poynter GM has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

If you would like financing options and you are in the market to purchase a new vehicle we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit no credit or are a first time car buyer you can trust that Bob Poynter GM will get you into the vehicle you choose!

Customer satisfaction is our highest priority! Call us today!

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