John Jones Auto Group Salem in Salem including address, phone, dealer reviews, directions, a map, inventory and more

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1450 IN-60
Salem, IN 47167

Get Directions

Sales: 866-821-5110

Used Cars: 877-275-9720

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 1:00pm

Reviews of John Jones Auto Group Salem

Overall Rating:

3.4 (out of 5)

90% recommend this dealer

319 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Very pleased, Great Dealership.

Reviewed by Mark from Columbus, INFebruary 02, 2023

I am not from the Salem area. Dealer Rep was Cody M. was excellent to work with. I purchased a new 9 passenger conversion van. I never had to visit the dealership. They bought the van to my location to inspect and test drive. Took van back to dealership and after two days made purchase and delivered van back to me. Very pleased with my purchase and buying experience.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Went to look at and test drive a truck.

Reviewed by RyanDecember 30, 2022

Went to look at and test drive a truck. The truck had a check engine light from the first turn of the key. The dealer was very hesitant to scan the code and tell me what it was for. The diagnostic of the check engine light was included in the negotiation process, only to be told that "we won't fix that." The truck needed a DEF heater and injectors, and would not run in cold weather. It also needed a tire balance and front end alignment, neither of which they would do. I was insultingly low balled on my trade in and decided to walk away. I had a gut feeling about this dealership from the moment the front door opened. I ended up going to a different dealer, trading my truck for $6,500 more than John Jones' offer and bought a truck 2 years newer with less mileage for $3100 less. Stopped in as a potential buyer, left with the feeling I was almost scammed. I'll go out of my way to not do business here.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Ryan, We apologize that we could not come to an agreement on the truck you were interested in. If you need further assistance, please contact our Customer Service Manager at 812-883-3088 or customercare@gmcity.com. Thank you.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

My daughter got a car that come to find out is only worth

Reviewed by ELIZABETH.HEYNESeptember 29, 2022

My daughter got a car that come to find out is only worth 15,000 and it was sold to her for over 26,000 . Now she will be stuck in it for a very long time . All they want is the money! Didn’t care that they stuck it to a young girl trying to make her way through college that needed reliable transportation . Just down right screwed her! I would never do business with them or recommend John Jones to anyone after all we went through with them . As a matter a fact I will be contacting an attorney that sent us a letter about this exact situation on this car that saw somehow that we were taken advantage of,

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Elizabeth, We do value your business and your feedback. Thank you for taking the time to speak with our Customer Service Manager regarding the vehicle you purchased for your daughter in July 2022 We understand your situation and wish we could help lower your payment. There was full transparency on the selling price of the vehicle and the value of your trade-in. If we can help with anything further, please contact us at 812-883-3088 or customercare@Gmcity.com. Thank you.

Overall Experience 1

Customer Service 4

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About John Jones Auto Group Salem

John Jones Auto Group is proud to be an automotive leader serving the southern Indiana area for over 34 years! We have four convenient locations in Salem Corydon Scottsburg and Greenville. We have over 1000 cars trucks vans and suvs in our inventory! Come see us before anyone else for the purchase of your next vehicle!

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