Stoops Automotive Group in Muncie including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

4055 W Clara Ln
Muncie, IN 47304

Get Directions

Sales: 765-405-5380

Used Cars: 765-399-0271

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Stoops Automotive Group

Overall Rating:

4.9 (out of 5)

99% recommend this dealer

625 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Cory was great to work with on getting a great used car.

Reviewed by kweaver58July 25, 2022

Cory was great to work with on getting a great used car. He made the process fast and easy and catered to our every request. I would highly recommend Cory if you visit Stoops. Stoops was also great as a dealership with our trade-in value!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Sent a message and got nothing in return from them.

Reviewed by bwilliams4414July 23, 2022

Sent a message and got nothing in return from them. The price seems to high anyway I’ll just buy a new one for that price.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Do not use the online scheduling function.

Reviewed by drawn2itJuly 16, 2022

Do not use the online scheduling function. On 7/13 I scheduled an appt online for 7/16 with description of service need. I received daily confirmation text and emails. When I showed up at my appt today they had no idea I was coming and obviously had not ordered needed parts. To add insult to injury they couldn't even pull up my vehicle by vin, even though I had bought it there and had used the vin to pull it up online to schedule the appt. Quite apparent that no one is monitoring the online scheduling.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for the review. I am sorry your experience on your scheduled appointment with us didn't go as you expected. Our TEAM For The People here at Stoops Automotive Group takes great pride in customer's satisfaction. Please give us a second chance to make this right. You can reach me on 765-288-1903 ext. 5035. Thank you. Joseph Ukiri. Service Manager.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Stoops Automotive Group

Stoops Buick - GMC is a family owned and operated New Vehicle Dealership and East-Central Indiana's Pre-Owned Vehicle Headquarters located in Muncie IN.

The relationships that we have cultivated through the years have added to the stability and success of Stoops Automotive Group. We proudly serve Delaware and the surrounding counties. At Stoops we're Driven to Be the Best and our clients have come to expect only the best for over 20 years. Our Family is customer and community oriented focused on integrity pride and quality.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top