3210 East 96th Street
Indianapolis, IN 46240
Sales: 888-753-0250
Used Cars: 888-750-5843
Sales Department
Sun | Closed |
Mon | 9:00am – 8:00pm |
Tue | 9:00am – 6:00pm |
Wed | 9:00am – 8:00pm |
Thu | 9:00am – 8:00pm |
Fri | 9:00am – 6:00pm |
Sat | 9:00am – 6:00pm |
Service Department
Sun | Closed |
Mon | 7:30am – 7:00pm |
Tue | 7:30am – 7:00pm |
Wed | 7:30am – 7:00pm |
Thu | 7:30am – 7:00pm |
Fri | 7:30am – 7:00pm |
Sat | 8:00am – 4:00pm |
See all dealerships near Indianapolis, IN that carry Chevrolet, GMC, Buick
Overall Rating:
4.7 (out of 5)
95% recommend this dealer
862 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Very pleasant car buying experience!
Very pleasant car buying experience! I have bought several cars from this dealership and never have disappointed!
Maximum rating = 5
Great inventory with friendly staff that aren't
Great inventory with friendly staff that aren't needlessly pushy. Willing to work around people's schedules.
Maximum rating = 5
I’ve never been a customer at Penske Chevrolet, and now I
I’ve never been a customer at Penske Chevrolet, and now I know I never will be thanks to the complete disregard shown to me by the finance office and their F&I Manager, Alan. My mother purchased a used vehicle from this dealership several years ago. For about the last two years they had been calling and bugging her about trading it in (it’s a late-model, totally clean history, very low mileage). Mom died last December, and I obviously needed the title to her car. Her records were in disarray and I was not able to find the documentation relating to the remaining amount of the lien on the car or even who the lien holder was. At the suggestion of a good, old friend who’s spent 20+ years in the automotive finance industry, I called the dealership and left a voicemail for the finance manager briefly explaining the situation and requesting a call back. That call never came, so I left another voicemail explaining that I have all the required documentation to get a title trace and I was ready to get that info, pay it off, and then sell the car back to them as they’d been asking for. This could all theoretically happen in one visit. Once again, the call never came. They had the chance to make money from my mother twice, but Alan and the Penske Chevrolet didn’t seem interested—never mind that the second opportunity came as a result of her death. Roger Penske already has enough money, so his dealerships don’t have to worry about things like basic customer service as they’re likely just tax shelters anyway. So potential buyer beware. Contrary to all automotive sales logic and training, Penske Chevrolet seems focused solely on turning over their inventory rather than building actual books of business. There is no shortage of dealerships around, so if you value being cared for after initial purchase then I urge you to go elsewhere.
Dealer Response
Hello Matt, Your feedback is important to us, and I would appreciate the opportunity to speak with you about the level of customer care and communication that you have encountered when inquiring about the title and lien information to pay the vehicle off and sell it back to the dealership. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Jace Smith General Manager Penske Chevrolet Jace.Smith@penskeautomotive.com
Maximum rating = 5
Penske Chevrolet is the leading Chevrolet dealer in Indianapolis IN. Your satisfaction is our goal! Still deciding on which Chevrolet you'd like to be driving? Searching for factory rebates? Are you comparing special rate programs or internet specials? Maybe you simply want the best price on a new or used car? For all of this and more look no further than Penske Chevrolet. Our team is professional offers you a no-pressure environment and operates with the quality you expect from a Penske Automotive dealership. We look forward to helping you with your next new or used car.
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