8425 159th St
Tinley Park, IL 60487

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Sales: 708-894-2069

Used Cars: 708-894-2068

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Rizza Cadillac Buick GMC

Overall Rating:

4.4 (out of 5)

93% recommend this dealer

3936 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Sometimes the right people are there at the right time.

Reviewed by jaz1522June 19, 2025

Sometimes the right people are there at the right time. I came to Rizza yesterday to begin a search for a preowned vehicle with low mileage. I saw a car that I was interested in, and Larry Papp was there every step of the way, from helping me properly adjust the vehicle to work for my short stature to quoting me a fair price and ensuring a break noise would be taken care of. Ken Cosenza, the sales manager, offered additional support and answered all of my questions about service and financing. These men made me feel like I was working with very knowledgable friends rather than sales people. If you want great advice, a fair deal, and a seamless purchasing process, go to Rizza and ask for Larry and Ken.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much for your kind words and for choosing Rizza Buick GMC for your preowned vehicle search! I'm thrilled to hear that Larry and Ken provided you with exceptional service and support throughout your experience. It's our goal to make every customer feel valued and informed. We appreciate your recommendation and look forward to assisting you again in the future! Safe travels in your new vehicle! Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I bought lotsa cars from Rizza back in the 90s my inside

Reviewed by Meetnick1June 19, 2025

I bought lotsa cars from Rizza back in the 90s my inside sales rep was Tony Bell they will make you a deal you can't refuse. They are the best of the best, and a stand up business, don't think so look at the cars in town all of them have the Rizza sticker in the back. From Nick Leech with love.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for your kind words and for sharing your experience with Rizza Buick GMC, Nick! I'm thrilled to hear that you had such a positive relationship with Tony and that you've trusted us with your car purchases over the years. Your support means a lot to us, and we're proud to see our vehicles all around town. We look forward to assisting you again in the future! Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

If you are considering purchasing a vehicle at Rizza

Reviewed by FrancoJune 09, 2025

If you are considering purchasing a vehicle at Rizza Cadillac, or having your Cadillac vehicle serviced there for that matter, please read this review. You will think again. After being hit with a surprise $1,995 prep fee, I purchased my rare manual transmission 2018 Cadillac ATS. The vehicle had been sold with bald tires, but I was promised at the time of sale I would be given new Bridgestone tires- this was accompanied by the ‘We Owe’. I was also only given one key fob, in which Carlos promised me a spare. The vehicle also had no front plate bracket when I had picked it up, and no one available to install it. As soon as I had gotten the vehicle home, electrical problems came up. I also observed the oil filter on the vehicle did not appear to have been changed, the wiper blades were streaking, and the cabin filter was very dirty. These are the basics of any used car inspection! I notified Carlos right away about a defective OnStar system and backup camera which I had come across. After a few weeks had gone by, I was finally told the tires were in. The dealership didn’t put on the new Bridgestone tires as promised. Instead, they installed used tires that had numerous patches and plugs- there is no denying they had been used. Bait-and-switch. The new key fob was programmed improperly- the memory seats did not operate, so I had to go and have the key fob reprogrammed elsewhere. The biggest concern I had was with the backup camera. Instead of ordering a new backup camera, the most logical resolution for the issue, the dealership bought one from a junkyard. The issue is, the junkyard one came from a different ATS, one that was not compatible with the vehicle. When they called to ask me to come and pick up the vehicle, I instantly noticed the backup camera video feed on the radio was pointing right at the ground. Did the technician not think to verify their work post-replacement? At this point, frustrated, I spoke with Josh Jansky, the Used Car Director, about the situation. I expressed that I just wanted a new replacement backup camera from GM. When ordering the camera from GM, it comes complete with the bezel for the trunk button and camera. Josh shipped me out a replacement backup camera about a week later, but extremely dishonest and disappointingly, I received a lesser, aftermarket backup camera that also did not work. When I checked the bezel that was on the vehicle with another dealership’s parts department, they confirmed that the bezel from the junkyard that the dealership put on did not match the one for the vehicle. I called Josh right away, figuring I could just get my original, correct bezel back for the vehicle, have the camera itself swapped out, and be done. To my surprise, Josh ignored all of my calls. My texts to the salesman Carlos also went without response. After a few days of unreturned calls, I reported this incident to General Motors directly. The following day after reporting the incident to General Motors, I received a call from Scott asking about what happened. I told him repeatedly that my rearview camera bezel was swapped out while in service for the wrong one. Scott told me that Josh believed he had sent me back my original bezel, which given the wrong part number on the one I got back, was not true. Scott then told me he wasn’t sure what to do, bizarre considering simply replacing the $200 part they lost while my vehicle was in their service department would have certainly boosted (or kept me from leaving) my review, but I haven’t heard back from Scott or anyone for that matter in a week. At this point, I am left with a vehicle that has packing tape securing the cutout in the trunk where the bezel that this dealership took from my vehicle goes, and inside of my trunk is still torn apart over two months after purchase.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for taking the time to share your experience with us, Franco. We genuinely appreciate your feedback, as it helps us understand where we need to improve our services at Rizza Buick GMC. I understand your concerns regarding the condition of your 2018 Cadillac ATS and the issues you've faced with the promised repairs and parts. This is not the standard we aim to uphold. I encourage you to reach out to me directly so we can look into these matters further. Your satisfaction is important to us, and we want to ensure your vehicle is in the best possible condition. Thank you again for your feedback, and we hope to hear from you soon. Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Rizza Cadillac Buick GMC

At Rizza Cadillac Buick GMC we are passionate about exceeding our customer's expectations by delivering a sales and service experience that is unequaled.
Our mission is to earn our customer's loyalty by providing the ultimate in service and professionalism.
Our award winning Sales Service and World Class Technicians provide the highest quality with integrity and enthusiasm. We go above and beyond
to make our dealership your first choice to purchase and service your vehicles.
At Rizza Cadillac Buick GMC we'll earn and re-earn your trust and confidence today and everyday.

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