Castle Buick GMC

Aj is a good associate with in the GMC dealer xxxx.. He values his work and customers. if I have any questions he will not hesitate to answer any questions or help out his customers. I choose not to change this dealer shipt do to all the people I have known for 9 years and every time I walk in the door I am greeted with hugs and hellos with smiles. I live 40 minutes away and will always choose to go to this dealer. GREAT SERVICE AND OUTSTANDING CUSTOMER SERVICE

After putting in an order for a Ram and having to cancel it due to it not coming in on time I searched the web for something even better then what I ordered and sure enough my eyes landed on a brand new GMC AT4HD as soon as I got to the dealer I was greeted by Nubia she let me take it for a test drive and as soon as I pulled off the lot I knew I had to take it home. Buying a truck with such a high price tag I wanted to make sure it was everything I wanted but not only did the truck have everything I wanted the SERVICE I received from Nubia she made us feel like family she wasn’t pushy or rude she sold me the truck and even after she sold it she has followed up with minor questions I’ve had both phone calls and via text. If you decide to visit castle I would highly recommend asking for Nubia you will not be disappointed. I am very happy with my experience

After confirming test drive of 2016 Jeep Wrangler before driving 2+ hours to this dealership I was 30 minutes into trip when I received a heads up email that Jeep was in the service center, but should still be ready at the scheduled time. Not wanting to leave anything to chance I called immediately to find out why the Jeep was in the service and requested confirmation that it would be ready. The internet rep said she would check status with the service manager and call me back. About 5 minutes later she called me back to tell me Jeep was only in for routine service check and would be ready. Upon arrival at the dealership it took several minutes for anyone to even greet me, then the person who did said they would go look for the repo had spoken with. About 10 minutes later this same guy came back and said he would be working with me even though he did not know me nor even which vehicle I was scheduled to test drive. After I told him which vehicle he returned about 5 minutes later to inform the Jeep is still in the shop and the repairs are not done and the mechanic had left for the day.. Turns out they had discovered a leak which resulted in lots of water damage under drivers side floor mats/carpet. So there could be no test drive. I was allowed to at least view the Jeep up on hoist in service bay. Needless to say it was very unprofessional, frustrating and a waste of 5 hours drive time plus $100 gas. Dealership made no offers to remedy their error or offering to cover my gas.