Mike Haggerty Buick GMC

I’ve had a horrible experience as a customer of Mike Haggerty Buick GMC Inc. I called about an issue and I endured one of the most abusive customer experience in my life: The initial reason for my call I purchased a BMW X5 from Mike Haggerty in Oak Lawn on 5/3/2021. I took the car home and parked the car on my driveway and went to bed. The next day I noticed a massive amount of oil on my driveway. I took the vehicle to the nearest BMW dealer to check it. That is how I found out that the last person who performed an oil change stripped the bolt in the oil pan. The complete oil pan had to be replaced costing me $5,551.69 to fix it. The dealership did not disclose the issue Red flag #1 - When we were purchasing the vehicle, we saw a warning light. We asked about it. Tony, the ‘sales manager’ told us that it was because the car needed gas. He said he cleared the warning after putting some gasoline in the car. Was that really the issue? Red flag #2 - Also, when we came back from the test drive, someone put another car in the original parking spot where the X5 was parked. Was it to hide the oil in the ground? One thing is for sure, that massive oil leak was hard to miss if you are around the car for any 24-hour period. Appalling Response from a General Manager In my attempts to communicate this oil issue to the dealership, I spoke to a number of folks, none of them were very helpful. However, the most appalling treatment came from “Lavonse Johnson” who introduced himself as the general manager. During our first conversation, Lavonse Johnson said that my issue is something the owner will have to address. He said that he will “put my message in the hands of Bill Haggerty himself” to call me back as soon as Bill is done with a customer. Since I did not receive a call from Bill Haggerty. I called Levonse Johnson the next day. During that conversation, Levonse Johnson did not even let me talk. He hang up the phone but only after stating that “I am a very busy man James”. I could not believe what just happened, I called right back. They told me that Levonse is with a customer. I asked to speak with someone else. I was eventually transferred to Sabrina Haggerty. I informed her of what happened and that I will be recording our conversations. She said she will record the conversation on her side also. She put me on hold and to my surprise, Levonse Johnson picked up the phone. So I told him that I was recording the conversation. His response: “I am glad you are recording it but at this point in time we have nothing else to talk about. Thank you and have a good day!!!” <click> …again!. Avoid Mike Haggerty at all cost They must have realized how dumb it was to hang up on a customer who is recording them because after that, someone who introduced himself as “Pat, one of the managers” called. He tried to be better. I entertained his calls for a while. But the best he could do was to insult me by offering to give me $700. According to Pat, the dealership does not have to do anything. This $700 is “to help me out”. When I said no to the $700, he came back with $1,000. They don’t get!!!! It was obvious that customer service excellence is not their forte. They failed to address, and acknowledge the underlying pain someone like myself went thru after giving Mike Haggerty my business… Never Again!!!!

I was very pleased with our salesperson. He took his time to have us test drive a couple different vehicles and gave us information on both the Buick Envision and the GMC Terrain. He explained the differences between the two an did not rush us. After we decided on which one we were interested in he looked at the options we wanted on the vehicle and found us the perfect one. We ended up buying the Buick Envision.

First time buying a car and the experience was great. Everyone was very nice and friendly. Dan Fontana was wonderful...very helpful and patient! Definitely recommend buying from Mike Haggerty.