Jack Schmitt Chevrolet of OFallon in O Fallon including address, phone, dealer reviews, directions, a map, inventory and more

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127 Regency Park Drive
O Fallon, IL 62269

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Sales: 618-206-5499

Used Cars: 618-206-5500

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Jack Schmitt Chevrolet of OFallon

Overall Rating:

4.3 (out of 5)

81% recommend this dealer

58 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

AVOID THIS DEALERSHIP; They have very poor ethics in my

Reviewed by kschmidtMay 12, 2022

AVOID THIS DEALERSHIP; They have very poor ethics in my opinion! They lied about the extended service contracts. They told me that I would get a loaner car if I had to have a repair done, but that was a lie! There's only three loaner cars available in the first place (as told to me by several mechanics), the salesman said the mechanics and shop are a separate entity and he couldn't tell them what to do, and I didn't get a loaner car. I had to rent a car for seven days -at a cost of over $750- while I got two tires fixed. The rental cost more than the warranty paid for! There was a delay getting the tires, but a local shop already had the tired in stock. I could have saved a lot of money by NOT buying the extended warranty and getting it fixed by a local shop. If you already bought the extended warranty, you can cancel it! Write a letter to the dealership stating your intent to cancel the contract, note the date and mileage in your cancellation request, include a copy of the contract, and that's it! The cancellation policy is in the contract. It is my opinion that Schmitt Chevrolet in O'Fallon will say anything to make a sale, including blatant lies. I think this dealership has a serious ethics problem in regards to business, and it goes well beyond the stereotype of a car dealership. This dealership makes ALL car dealerships looks bad.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Keith, sorry that you feel like you were misled or lied to. We pride ourselves on great customer service at Jack Schmitt Chevrolet of O'fallon and we have countless google reviews stating their experiences. Unfortunately due to the current inventory levels, all dealerships are having an extremely hard time offering loaner vehicles to everyone, this is an issue at every dealership right now not just ours, and is not something we can control, we try and help out our customers the best we can and accommodate them in any way to help them out while their vehicle is at our shop for repairs. As far as the tire issues, our extended warranties do not cover potholes, which were the cause of the damage, that is covered under your comprehensive coverage of the car insurance and is why your claim was denied through our extended warranty company and unfortunately, we have no control over that. If there is anything we can do to help correct this situation or answer any additional questions please reach out to a sales manager at 618-628-2500 and we will be happy to explain anything in further detail and answer any questions you might have.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

They sell lemons.

Reviewed by acaminitiApril 26, 2022

They sell lemons. Don't buy from them. They don't inspect the used vehicles they sell. Be sure to buy a service contract. They don't honor their cars.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

We are a GM Certified service center and every vehicle we sell goes through General Motors Certified 172 point safety inspection before a customer is even allowed to test drive a vehicle off our dealership lot. We do offer extended warranties to customers and with how advanced vehicles are getting with technology we highly recommend them to customers. We always try and help our customers out the best we can and give them the best customer service before and after the purchase of their vehicle. If you would like to discuss your situation more with a Sales Manager we will be happy to see if there is anything we can do. Please call us at 618-628-2500 at your earliest convience.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Jack Schmidt Chevrolet in O'fallon Illinois

Reviewed by STEVEN PYRDECK from O Fallon, IllinoisApril 22, 2022

Best place to get your new Chevrolet Truck! I got a reasonable offer on my trade. The 2500 HD is great!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

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