2404 Lakeland Blvd
Mattoon, IL 61938
Sales: 217-273-4651
Used Cars: 217-273-4651
Sales Department
| Sun | Closed |
| Mon | 8:00am – 6:00pm |
| Tue | 8:00am – 6:00pm |
| Wed | 8:00am – 6:00pm |
| Thu | 8:00am – 6:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 8:00am – 3:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:00pm |
| Tue | 7:30am – 5:00pm |
| Wed | 7:30am – 5:00pm |
| Thu | 7:30am – 5:00pm |
| Fri | 7:30am – 5:00pm |
| Sat | 7:30am – 12:00pm |
Showing the most recent reviews from Cars.com and DealerRater.
Brought my truck in for a routine oil change—nothing
Brought my truck in for a routine oil change—nothing special. When I got it back, I noticed a trim piece beneath the steering column had been left off. Not a huge deal, mistakes happen. I brought it back and politely pointed it out. The response? “I don’t have anyone to look at it. Bring it back another time.” So I did. I rearranged my schedule and took time off work to come back. This time, I was told that GM wouldn’t approve fixing it unless the part was broken. Not missing. Not reinstalled incorrectly. Just broken. Apparently, restoring something to the condition it was in before their techs touched it is beyond their responsibility. Out of curiosity, I called another dealership. They had no issue addressing the problem—because they understand how customer service is supposed to work. That leaves me with three possible conclusions about the person I dealt with: He’s lazy and unwilling to take ownership. He’s uninformed and unqualified. Or he’s lying to customers to avoid doing his job. None of these options instill confidence. All of them guarantee I won’t be back.
Dealer Response
Thank you for sharing your experience, Norm. We understand your concerns regarding the missing trim piece and the lack of follow-through during your return visits. At KC Summers Buick GMC, we believe in taking responsibility for the work completed during service, and we appreciate your feedback as it helps us improve. Please feel free to reach out to us directly to discuss this matter further. Your satisfaction is important to us. Sincerely, The KC Summers Buick GMC Team
Maximum rating = 5
Requested information from KC Summers.
Requested information from KC Summers. Both online and by phone. Received no answers, no call back or email.
Dealer Response
Thank you for sharing your experience with us. We understand your frustration regarding the lack of communication from KC Summers Buick GMC. We value your feedback and will look into this matter further so we can be of assistance. Your satisfaction is important to us, and we want to ensure your needs are met. Sincerely, The KC Summers Buick GMC Team
Maximum rating = 5
I have bought many Toyota here and always am treated
I have bought many Toyota here and always am treated exceptionally well. I refer all my friends and family.
Dealer Response
Thank you for choosing KC Summers Buick GMC for your vehicle needs! We are thrilled to hear about your positive experiences with us. Referring your friends and family means a lot to us - we look forward to assisting them too! Sincerely, The KC Summers Buick GMC Team
Maximum rating = 5
KC Summers, your premier automotive destination in Mattoon, IL, where variety meets quality across six exceptional brands: Nissan, Toyota, Hyundai, Mazda, Buick, and GMC. At KC Summers, we’re committed to delivering an unmatched car-buying experience, tailored to your specific needs. Whether you're in search of the rugged dependability of a GMC truck, the innovative efficiency of a Toyota hybrid, the luxurious comfort of a Buick, the thrilling performance of a Nissan, the advanced technology of a Hyundai, or the engaging drive of a Mazda, our diverse inventory ensures that you find the perfect vehicle. Visit us at KC Summers, where our friendly staff is ready to help you drive home in your dream car today!
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