Steve Schmitt of Litchfield in Litchfield including address, phone, dealer reviews, directions, a map, inventory and more

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1 Galaxy Ln
Litchfield, IL 62056

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Sales: 866-739-9664

Used Cars: 866-560-9666

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Steve Schmitt of Litchfield

Overall Rating:

4.7 (out of 5)

96% recommend this dealer

49 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Blazer joy

Reviewed by Tina Gerhardt from Litchfield, IllinoisAugust 20, 2020

Great team! Gave me a great price for my trade in and a great price for the Blazer I purchased. They worked with my schedule and got everything done in a timely manner. I will be back.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello and thank yo for the awesome review! We appreciate your business and you taking the time to tell the story on how we did. Thanks again!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Horrible Experience

Reviewed by Mike from Springfield, ILDecember 03, 2016

I saw a price on a vehicle listed on their site that I was interested in. I submitted my information and received a phone call from the Highland office saying the vehicle is available and the price was correct. She verified the figures in their system and then said the vehicle was located in Litchfield. I called the Litchfield location and the salesman verified the vehicle was available and set up an appointment with me that morning. As I was getting ready to leave to go to my appointment, the salesman called me back and said he wasn't sure the price was correct and that his sales manager was checking on it. Ten minutes later I received another phone call saying that the price was $4,000 higher than what was listed on their website and he apologized. When I spoke to the sales manager, I explained that the Highland office said that the price was correct in the system and he told me, in so many words, "those girls down there don't know what the pricing should really be." It is difficult to trust a dealership who doesn't honor the prices they list publicly and then talks badly about their female employees as if they don't know the sales business. If that is the case, why wouldn't they train the staff there rather than allowing them to solicit the consumer into the dealership under false information. If the Highland office staff, or "girls" as they were labeled, don't know the pricing, I would recommend training them.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Bad customer service if you're from out of state

Reviewed by Unhappy from Dallas, TXMarch 19, 2016

First off, I live in Dallas. Found a car I really liked here, so I emailed to check on availability. They responded the next day and stated they did have the car. Great! Since I'm out of state and can't just pop in to check the car out, I emailed back asking for more detailed pictures and some general questions. Almost two days go by and I don't hear anything so I email again. They apologize and say they were extremely busy. I understand, dealerships can get busy. I finally get some pictures, but not all the ones I asked for and they didn't answer all of my questions. So I email back again to get what I was looking for. After another slow response I finally have all of the information that I need and decide I want the car. So, now would be the right time to start negotiations, right? Wrong. After over a week of trying to get information about the car, my salesman (Mike Zippay) says that the price that's listed is the price. They would come down ~$1K if I didn't want the car certified. The website stated the car was already certified. It would have been nice if they stated off the bat that this was a take it or leave it price dealership. I wouldn't have wasted over a week of my life trying to buy this car had I known that.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Steve Schmitt of Litchfield

At Steve Schmitt-Brubaker Inc we are committed to meet your highest expectations in all aspects of our business. We deliver outstanding customer service while helping you find the automobile of your dreams. Steve Schmitt-Brubaker Inc offers the most modern and convenient access to useful information and satisfying service online for all its Jerseyville and Springfield IL Chevrolet Buick and GMC customers. If you are looking for a trustworthy dealership don't hesitate to make the quick drive south to view our great inventory.

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