2022 Essington Rd
Joliet, IL 60435

Get Directions

Sales: 815-439-5500

Used Cars: 815-439-5500

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 3:00pm

Reviews of D'Arcy Buick GMC

Overall Rating:

3.9 (out of 5)

87% recommend this dealer

175 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I had been a DArcy GMC customer since I bought my truck

Reviewed by egjacob05June 12, 2025

I had been a DArcy GMC customer since I bought my truck there in December, 2019. During those years the Service Department was responsive, courteous and professional. They seemed like they valued their customers. In May 2025, I made an appointment because I was interested in getting a new car. I made an appointment to view and test drive the GMC Hummer. In contrast to their Service Organization the Sales Department seemed truly apathetic and had no interest in customer service. When my wife and I arrived we asked for the manager by name as we were requested. He remained seated behind the front counter and motioned to another sales rep to essentially hand us off. Which is okay but not even a courtesy of a hello to a long term current customer. The Sales Rep appeared as if we were interrupting his day and could only answer a couple of basic questions. Did not have most answers about the vehicle. We asked for a test drive so we could just try it out ourselves and we liked the Hummer ev. When we got back, I shared the things I would be looking for in vehicle options. I did not hear back from the Sales Rep. A few days later, I called and asked the Sales Rep to follow up and also said I would consider 2026 models if they could not find a vehicle with the options I wanted. Surprisingly, I never heard from DArcy again. Instead, I started doing my own search on the GMC website and found a variety of different options. I happened to call Marquardt GMC in Barrington. Yes, they are almost an hour away. During the one phone call, the Sales Rep was professional, courteous, knowledgeable about all the questions I raised to him. I made an appointment with Marquardt GMC and we were greeted as we approached the entrance. Needless to say, we bought a new vehicle and drove home in it that day. Now, a word about Marquardt GMC. They are a smaller operation and around for about 75 years. They pride themselves on honesty, integrity and putting their customers first. The people were phenomenal and they addressed every area of concern and talked us through many things we needed to consider. They were thoughtful and gracious and I thank God for steering us to them. Please know I would highly recommend Marquardt GMC. I am a customer of theirs for life. I will not do business with DArcy nor could I ever recommend them to anyone.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I had a great experience.

Reviewed by LESLIE MAGHETT from Bolingbrook, ILMarch 28, 2025

I had a great experience. I purchased a car at my second visit. On my first visit Luke the manager was very kind. We decided to return because our impression of Luke. Herman was the sales representative. He was very knowledgeable.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for your business, we are very happy we could provide you with a positive experience!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Had my ABS stablelink serviced and was told I needed a

Reviewed by Mike Masunas from Joliet, IllinoisJanuary 06, 2025

Had my ABS stablelink serviced and was told I needed a new transmission at the cost of 8,000$ plus 12 hours labor. I Told the service advisor the transmission was tied in the abs and never had an issue before the abs problem. They told me to replace the transmission even though I haven?t had a problem with it since the abs brake position sensor was replaced. The amount of add on service work from this dealership is insane and not needed. I?ll never go back there. They also delivered my parents new Envsion with it being two quarts of oil short. No one there cares and they just make up excuses.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Mike, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (815) 230-2064 at your earliest convenience to discuss how we can turn your experience into a positive one.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About D'Arcy Buick GMC

D'Arcy Buick GMC has been in business in Joliet for nearly 20 years. We have a large selection of new and pre-owned vehicles to choose from. Our state-of-the art service facility features 2 quick oil change bays and 25 service bays that allow us to serve our customers even better. Our customer lounge features comfortable seating along with coffee tea hot chocolate vending machines wireless high-speed internet access a children?s activity area and television. We provide a free shuttle service as well as an early bird and late night drop box for added convenience. Your vehicle will receive a complimentary car wash with an oil change or any service work that is done. We are committed to your complete satisfaction. Stop in to see us!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top