Anthony Buick GMC in Gurnee including address, phone, dealer reviews, directions, a map, inventory and more

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7225 Grand Avenue
Gurnee, IL 60031

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Sales: 800-619-9928

Used Cars: 800-619-9928

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 7:00am – 1:00pm

Reviews of Anthony Buick GMC

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

249 out of 258 people said they would recommend this dealer

1 (out of 5)

Untrustworthy Service Practices

Reviewed by Fred Lewis in North Chicago, IllinoisMarch 17, 2021

My wife took our 2017 Buick Lacrosse in to Anthony Buick for loud exhaust, worse when started, while I was out of town. She checked the car in with William Mathe. He called her with a report indicating the front exhaust pipe was leaking and needed to be replaced at a cost to us of $,1000.00 total including taxes and fees. My wife asked the service advisor to look in the glove box for the extended warranty she was sure was in there and he told her it was not there. The work was authorized by my wife who needed her car and could not get a hold of me to discuss it. When the car was completed she got a call that the vehicle was ready and the total was now $1,100.00, she told the advisor she was not paying any more than the $1,000.00 she was quoted and that is what she paid when she picked the car up. A few days later when I returned, I had reviewed the repair order and noticed that the exhaust pipe had a core charge or deposit of $400.00 which was credited once the technician returned the old pipe to the parts dept. The only reason there was a core charge was because they replaced an exhaust pipe that is part of and included the front catalytic converter which is also covered by GM's 8 year/80,000 mile warranty and they recycle the precious metals used to manufacture it (such as platinum and paladium). To be certain that it was a catalytic converter I called their parts department to verify what the part is and was told it is a catalytic converter. As long as I had the parts dept. on the line I asked the price of the catalytic converter/front exhaust pipe and was quoted $100.00 less than we paid. Later that day I called the service advisor there to ask why wasn't the catalytic converter replaced under warranty and he stated he didn't realize it was a catalytic converter and that not all catalytic converters are covered under warranty which is not true. We decided to call GM/Buick Customer Relations and requested assistance in getting reimbursed for a repair we paid for that should have been warranteed. The lady I spoke with said she would investigate what transpired and see what she could do and promised to call back that day. Later that day she called back with good news that the entire repair should have been warranteed and we would be FULLY reimbursed in about a week. A week later we get a check from the dealer in the amount of only $800.00. I called the dealer service director Eric and left several messages to call me with an explanation but did not hear back for over a week. It was only after I left one last message letting the service director know that we were about to leave on-line reviews detailing our poor experience with them that he called me back. Service director explained that the service advisor was new and did not know the catalytic converter was under warranty but they had extra labor needed to remove the exhaust broken bolts which is part of the repair process anyway. It was clear to me that they wanted us to pay the difference between warranty rate which is less and customer pay rate which was more. One more call was made by me to GM/Buick customer support to let them know we were not fully reimbursed because the dealer claimed extra labor was needed to replace the exhaust pipe which I knew was false. Anthony Buick dropped the ball in several ways, were afforded several opportunities to resolve this and satisfy the situation but chose not to due to nothing more than greed; this is not a facility we can recommend to anyone but rather will tell everyone to avoid at all costs.

Customer Service 2

Buying Process 2

Quality of Repair 1

Overall Facilities 3

Maximum rating = 5

5 (out of 5)

Great experience

Reviewed by Jeff in Granite City, ILMarch 17, 2020

I rate this purchase as one of my top five during my lifetime. I was a long distance buyer (300 miles). They contacted me immediately after I sent my inquiry, I made an offer they countered with another offer, I was pleased with the price so I made the purchase. Gave a deposit over the phone, filled out the credit app electronically. They held the truck for me as I could not pick it up for another week. When I did arrive to take delivery I was ecstatic that the truck looked even better in person than it did in the photos. I would definitely buy from this dealer again. The only reason I don’t rate this as the absolute best buying experience is the extra price they add for something I would never buy. $498 for MULTI - this is for door ding protection, window chips, lost key replacement...etc,etc.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Friendly dealership!

Reviewed by NatNet in WaukeganOctober 17, 2018

Mike made the buying process as quick and easy as possible. The staff was knowledgeable and friendly. I'd be happy to work with them again in the future.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Anthony Buick GMC

Anthony Buick GMC is the Number One GMC Buick dealer in the State of Illinois and the only Illinois dealer to reach the "Top 75" rating in the country. We owe this to a strong base of loyal customers and a long standing commitment to Customer Satisfaction, which is rated among the highest in Illinois. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs.

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