Castle Chevrolet North in Elk Grove Village including address, phone, dealer reviews, directions, a map, inventory and more

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175 N Arlington Heights Rd
Elk Grove Village, IL 60007

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Sales: 847-457-4001

Used Cars: 847-457-1983

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Castle Chevrolet North

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

723 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I have a 2017 C7 Corvette that I will ONLY bring to Andy!...

Reviewed by Debbie Z.November 16, 2021

I have a 2017 C7 Corvette that I will ONLY bring to Andy! Megan advised me that my car would be in good hands with Andy at Castle Chevrolet and she was ABSOLUTELY RIGHT! Megan is knowledgeable and knows her stuff!! From insurance to warranty coverage to what is client responsibility! Megan and Andy are a dream team for anyone who owns a Corvette and is looking for impeccable service!!! They are friendly too which is another added bonus!! I have found my forever home at Castle Chevrolet because of these two! Thank you both for all of the help and service you both have given me!!!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I wouldn't even give this place one star if I could....

Reviewed by Sknelly38November 04, 2021

I wouldn't even give this place one star if I could. Worst customer service and the whole service department is very rude. I Purchased my vehicle from them so I receive free loners cars a half off oil changes, or I wouldn't even bring it to them. I got an oil change about two weeks ago & I picked up my vehicle, first of all it was leaking oil in my driveway and making a load noise coming from my engine from them working on it as soon as I pulled off the lot. I called and they told me they couldn't get me in till next week. Even though they did something wrong. I brought in my vehicle and they had it for two days till they called and said it's fixed and I can pick it up. Picked it up and dropped off my loaner vehicle. Drove down the street and the same noise was happening (cooling fan staying on) so I called back and said I'm bringing it back in and I need my loaner back because it's not fixed. They told me that they would not give me loner back. 10 mins after I dropped it off! Said you need to come back tomorrow or make another appointment. This is not an easy commute for me, I work nights so not easy to get it in and live about 30 mins away. I go back in the morning and Zach the service manager told me that it's not their problem anymore and they won't try to fix it. He handed me my keys and said "take it to a Ford dealership that we are a Chevy dealership" remember I bought this vehicle from them! They will be hearing from my lawyer after I get it fixed elsewhere. Don't buy a vehicle here. Note.. I've had SOO many issues in the past with this place. This is not the first time.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

GREAT DEALER

Reviewed by RENATA SKUPIEN from Elk Grove VillageOctober 19, 2021

Fantastic service!!!! Very professional, reliable, helpful. Zach Mulso Service Manager and Megan Fortener Service Advisor are great. They are very nice, easy to talk to and very helpful. I would not go anywhere else ever again. Not only did they diagnose a problem with the van (no other place would), they fixed it very fast. I am very happy with the outstanding service they provided.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello Renata, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Castle Chevrolet North LLC. If you have any further questions, please give us a call. We're always happy to help!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Castle Chevrolet North

We are proud to be a family owned business for the past 30 years. For that reason we have a greater understanding of our customers. Being able to watch the market evolve has led us to incorporate the newest technology and attitude to get to the next level. We know your time is valuable. You are sure to receive a quick response to any questions or concerns you might have.

We are here to assist you in every way! Not only do we offer the best prices in the Midwest here at Castle we strive to be number one in customer service.

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