Ken Nelson Auto Group in Dixon including address, phone, dealer reviews, directions, a map, inventory and more

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1000 N Galena Ave
Dixon, IL 61021

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Sales: 888-837-1774

Used Cars: 888-837-1774

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of Ken Nelson Auto Group

Overall Rating:

4.4 (out of 5)

85% recommend this dealer

39 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent

Reviewed by Tammy from Polo ilApril 10, 2021

Very easy trading in my old car for a new. They took the time to listen to what we needed and suggested the perfect vehicle. Won't go anywhere else

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you so much Tammy! We appreciate you taking the time to leave us a review!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Great experience

Reviewed by Nikki from Pekin, ILMarch 31, 2021

We had the pleasure of working with Matt. He was friendly, very helpful, and made for a very positive experience. I have recommended, and will continue to recomend this place to anyone looking for a new vehicle.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you very much! We appreciate you taking the time to share your experience!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

*Lazy*

Reviewed by Chris Siegl from St. Louis, MOMarch 17, 2021

Very simple. I made an inquiry to purchase vin 5N1AZ2BS9MC119444. They didn't follow up. Revenue just walked out their door, and they don't seem to care.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi Chris, I apologize that no one followed up with you about your interest in that vehicle. Your business is important to us! Is it possible your inquiry could have come through under another name? I do not see your name in our system. I am hoping there is not an issue with us not receiving customer information, because we want to provide every customer with a great experience! Please give me a call or text at 815-288-4455 if you'd be so kind. - Mandy

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Ken Nelson Auto Group

Ken Nelson Auto Group offers 10 new vehicle franchises in one convenient location. Shop Chevrolet Cadillac Buick GMC Toyota Chrysler Dodge Jeep Ram and Nissan plus our great selection of pre-owned and manufacturer certified vehicles all on North Galena Avenue in Dixon IL!

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