GMC and Buick
New Car Dealership in Crystal Lake, IL
Overall Rating
3.3/5
Read dealer reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931, when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago, to the more than 60 Napleton Auto Group dealerships our family owns today, our commitment to customer satisfaction shines through at every Napleton dealership.
And for service for your new GMC or Buick, Napleton Buick GMC is the place to go in Crystal Lake. Napleton Buick GMC has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
Napleton Buick GMC Reviews
Overall Rating
3.3/5
2 out of 4 people recommended this dealer
Purchase started well but ended in disappointment
Reviewed by epiotrow
in Elgin, IL
November 13, 2020
My experience buying a vehicle here started well enough but in the end it left a bitter taste in my mouth. The "Everyone's Price" listed on their website is indeed accurate in that it doesn't include incentives for which many buyers may not qualify (college grad, military, etc), but what they don't tell you is that there's an additional $400 worth of mandatory "accessories" including a VIN etch and nitrogen tire fill. Despite this, the price of the vehicle I purchased was still fair, and Napleton was the only GMC dealer in a several-hour radius that had a model with the exact features and color I wanted. That being said, I would have preferred that they raised the Everyone's Price by $400 and foregone the add-ons all together.
When I expressed my disappointment in this old-school car dealer practice to the general manager, (after he reached out to me, mind you) I received no response. Further, I wanted to keep a copy of the window sticker for my records, and they ordered me one. I received a message from one of the sales managers about it. I called back asking that it be put in the mail but received no response. I emailed my salesperson two times about this and again received no response. It eventually came, and for that I am grateful. However, the lack of response to my concerns about their sales practices, and complete ghosting by my salesperson after repeated contact attempts regarding the window sticker, will have me taking my future sales and service business elsewhere.
Lastly, unless she is no longer employed by them, my salesperson left a 5-star review of the dealership on its Google page. I'll let you draw your own conclusions about that.
Atrocious customer service
Reviewed by No ID
in anywhere USA
October 28, 2020
Not only is this dealership unprofessional their customer service is horrendous and they are a bunch of liars. I called and text for literally over a week for a vehicle I wanted to buy from them and all they did was give me the run around and claim they are busy. I will be leaving negative reviews on other platforms about this dealership and their liar of a internet manager Courtney Treadway
Vehicle Purchase
Reviewed by Gina Como
in Crystal Lake IL
June 23, 2020
Napleton Buick GMC has an amazing staff! I started the process online and was contacted immediatly. They made my purchase simple and fun! I highly recommend to anyone looking to purchase a vehicle.
