Napleton Buick GMC in Crystal Lake including address, phone, dealer reviews, directions, a map, inventory and more

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6305 Northwest Highway
Crystal Lake, IL 60014

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Sales: 815-261-0312

Used Cars: 815-261-0848

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Napleton Buick GMC

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

273 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Dealer agreed to sell me the car then backed out because

Reviewed by PjdetermanMarch 12, 2022

Dealer agreed to sell me the car then backed out because he said they had another lead. Very unprofessional!!!

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great Dealership and service team .

Reviewed by Pamela Hamilton from Huntley,IL.January 08, 2022

Jim Sprandel sevice mgr. very nice man and also explains everything to you clearly.The rest of the staff was also very pleasant. I would give this dealership 10 stars if I could. My car was washed for me and I needed it considering it was a cold winter day.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

New truck

Reviewed by Ron Johnson from Woodstock, IL.December 22, 2021

Purchased my new truck from Napleton and it was a very smooth deal. Everyone from management to the service department where very helpful. Thanks to all

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Napleton Buick GMC

Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.

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