6305 Northwest Highway
Crystal Lake, IL 60014

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Sales: 779-800-3317

Used Cars: 779-800-3317

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Napleton Buick GMC

Overall Rating:

4.6 (out of 5)

90% recommend this dealer

406 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Jared was absolutely great and accommodating to make my

Reviewed by SdepuyDecember 12, 2025

Jared was absolutely great and accommodating to make my experience fast and easy. Will be back to work with him.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing your feedback about Jared! We look forward to working with you again at Napleton Buick GMC Crystal Lake. Safe travels!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Steve is the best.

Reviewed by Perezo1980December 10, 2025

Steve is the best. He make me feel comfortable When it comes to bring in my cars for serviceand well explained.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We’re proud to have Steve on our team! Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your experience. We look forward to seeing you next time!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very friendly service staff, Steve was great.

Reviewed by wallyemersonDecember 09, 2025

Very friendly service staff, Steve was great. Always a good experience and on time service.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking the time to review Napleton Buick GMC Crystal Lake!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Napleton Buick GMC

Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.

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