6305 Northwest Highway
Crystal Lake, IL 60014

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Sales: 888-257-0240

Used Cars: 866-868-3138

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Napleton Buick GMC

Overall Rating:

4.4 (out of 5)

89% recommend this dealer

352 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

We had a great car buying experience at Napleton Buick

Reviewed by keithbs1953July 03, 2025

We had a great car buying experience at Napleton Buick GMC. Nick was a great guy to deal with and very knowledgeable about the car. Alex was very helpful in explaining our finance and warranty option. They made it worth the trip from Naperville to Crystal Lake.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Keith, thank you for trusting the Napleton Buick GMC Crystal Lake team with your business! We are happy to hear that Nick and Alex went above and beyond to make your visit a success and we hope to see you again down the road.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Everything went smooth that day.

Reviewed by CancornfieldJuly 03, 2025

Everything went smooth that day. Time to complete was right on time and communication by text worked to let me know.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We're glad your experience at Napleton Buick GMC Crystal Lake was smooth and timely. Thanks for choosing us—safe travels ahead!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great service, friendly, timely, transparent and great

Reviewed by AndysmcelroyJuly 01, 2025

Great service, friendly, timely, transparent and great communication. Would reccomend them for service! Appreciate the service level!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for the fantastic feedback! We're happy to hear that our team at Napleton Buick GMC Crystal Lake provided great service and communication. We appreciate your recommendation!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Napleton Buick GMC

Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.

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