6305 Northwest Highway
Crystal Lake, IL 60014
Sales: 779-800-3317
Used Cars: 779-800-3317
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 2:00pm |
See all dealerships near Crystal Lake, IL that carry GMC, Buick
Overall Rating:
4.7 (out of 5)
90% recommend this dealer
420 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
First time experience with Napleton was very good.
First time experience with Napleton was very good. We worked with Freddi Alvarado, who was extremely helpful, informative, and patient with all our questions and indecision. Unlike other dealerships that we visited, Freddie was very knowledgeable able about all the features of the cars we looked at, even a car of a different brand. Overall a very good experience.
Dealer Response
Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your positive feedback about Freddie! We're so happy that your first experience with us was helpful and informative.
Maximum rating = 5
Napleton Cust Service has been excellent the 2 times I
Napleton Cust Service has been excellent the 2 times I took my vehicle in. I like how they check everything out not just the problem. The service dept. team are phenomenal. The problem was fixed and my SUV is in great shape today. Thanks for the great service Garrett. Thanks Napleton! Mary Wyatt 👍🏻 Jan 27,2026
Dealer Response
Mary, thank you for sharing your glowing review of Garrett and the rest of the service team! We are grateful for your business and we look forward to seeing you next time at Napleton Buick GMC Crystal Lake!
Maximum rating = 5
First time doing business there excellent customer
First time doing business there excellent customer service. Very helpful and professional service. Very happy
Dealer Response
Thank you for sharing your first experience with us! We are grateful for your business and hope to see you again at Napleton Buick GMC Crystal Lake.
Maximum rating = 5
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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