Bob Brockland Buick GMC in Columbia including address, phone, dealer reviews, directions, a map, inventory and more

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580 Old State Rte 3
Columbia, IL 62236

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Sales: 618-476-5990

Used Cars: 618-476-5997

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat Closed

Reviews of Bob Brockland Buick GMC

Overall Rating:

4.7 (out of 5)

92% recommend this dealer

62 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Money Hungry

Reviewed by Melodie from Columbia Illinois September 04, 2021

If I could give 0 stars I would. I bought my car from them in 2018, when I bought it the report they gave me failed to mention that it was in an accident so instantly the value of my car dropped and of course it wasn't til years later that a different dealership informed me that my car was in an accident. That's just the beginning. Last year I took my car to Bob Brockland to have a sound in my engine looked at. They declared my engine was failing (which my car was running fine, it was literally just a noise) and when they called to tell me they informed me they already talked to their sales department for me because I would need a new car. Red flag. Fast forward a year, my car has been running fine then a couple weeks ago my engine started to make a whistling noise. I took it to Bob Brockland and they said it was my PCV valve and it would cost $1700 to fix. The part would be $300. They said I could buy my own part which I found for $70 and that dropped price down to $1050 JUST for labor,(I don't know how that even makes sense that me not paying $300 for just a part dropped the price down $700), and it would take 10 HOURS to fix. Not only that but everytime I would talk to them about the price they always said "but that doesn't count what we might find on the inside that needs to be fixed as well" EVERYTIME. ANOTHER RED FLAG. I got a second opinion on my car and found someone to fix it for $400!!! It took them 2 hours to fix the part THATS IT! I don't know what Bob Brockland was trying to do to my car but I WILL NEVER take my car there again for something as simple as an oil change. They are a bunch of money hungry scammers and I 100% do not recommend doing any business with them!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 2

Buying Process 2

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great dealership

Reviewed by Adams-mallory, Barbara S from Columbia, IllinoisJanuary 08, 2021

I have purchased 2 cars in the last 5 years from this dealership. I have had nothing but good experiences from the buying process to the wonderful service I get.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Top Service

Reviewed by Morgan from St Jacob, ILDecember 09, 2020

Went in to buy a new car and Moe was very accommodating and worked with me in any way he could. He must have brought up 4 cars for me to test drive and look at. We didn't have to do any walking around the lot to find what I was looking for. It was a smooth and easy process and the employees made it simple.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Bob Brockland Buick GMC

Located at 580 Old State Route 3 Columbia IL 62236.

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