2720 South Michigan Avenue
Chicago, IL 60616

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Sales: 872-225-3777

Used Cars: 872-225-3777

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:30pm
Tue 9:00am – 7:30pm
Wed 9:00am – 7:30pm
Thu 9:00am – 7:30pm
Fri 9:00am – 7:30pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat Closed

Reviews of Napleton Downtown Chevrolet Buick GMC

Overall Rating:

4.4 (out of 5)

95% recommend this dealer

1075 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Very good experience the technition advisor did what he

Reviewed by titoreno7600July 07, 2025

Very good experience the technition advisor did what he said he do, had my car serviced in an hour, so far so good cleaned it and overall great experience.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great service representative.

Reviewed by csmithel54July 03, 2025

Great service representative. He was friendly and explained everything to us. The representatives name is Todd Morrison. I will always ask for Todd.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing this great review of Todd and the team! We appreciate your business and we hope to work with you again at Napleton's Buick GMC

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Finally addressed problem after several visits Should

Reviewed by rrickmonJuly 02, 2025

Finally addressed problem after several visits Should have been resolved from first visit About Time

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We appreciate your patience and feedback. We're glad to hear the issue was finally resolved at Napleton Downtown Buick GMC. If there's anything else we can do for you, please let us know!

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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