Diepholz Auto Charleston in Charleston including address, phone, dealer reviews, directions, a map, inventory and more

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631 W Lincoln Ave
Charleston, IL 61920

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Sales: 888-758-1668

Used Cars: 217-276-9711

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:30pm
Tue 8:30am – 6:30pm
Wed 8:30am – 6:30pm
Thu 8:30am – 6:30pm
Fri 8:30am – 6:30pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 12:00pm

Reviews of Diepholz Auto Charleston

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

102 out of 106 people said they would recommend this dealer

5 (out of 5)

best srevice for buying a vehicle

Reviewed by Rick in tolono ilMay 03, 2021

NICK EAST WENT ABOVE AND BEYOND .one of the easiest purchases i have ever had .Called on Saturday to look at vehicle .They stayed late to wait and drove vehicle home for weekend . deal was taken care of on Monday they drove paperwork to me and came to pick vehicle up a week later for some work. I live a good 45 min away .

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Service sucks! Do not do business here

Reviewed by Pissed off customer in Charleston, IlJanuary 22, 2021

Took my vehicle there for a simple radiator change. They took 2 weeks 2 long. I called and called asking them why it’s taking so long and what’s going on ?? They kept blaming my insurance and Covid, but in all actuality they sent my information to the wrong email address and insurance did not get it till 3-4 days of it being there instead of blaming my insurance and playing dumb they should have told me the truth from the beginning and I may have been a little more understanding. Now my car still sits up there stripped down to god knows what, gives me an uneasy feeling like do they even know what they’re doing ??? I mean if they can’t be up front about a simple mistake (sending email to wrong address) can you imagine what else goes unsaid. Never doing business with them again !! #Iwantmycarback!!!

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

WOW!!!!

Reviewed by The Allen Family in Charleston, ILOctober 11, 2013

Our hats are off to this dealership! We have been looking for a new SUV for our family for sometime now comparing all aspects of every SUV vehicle and found that the GMC Terrain might be the one for us but we needed to drive it to be absolutely sure. So we called the Diepholz dealership and was connected to Mark McKay. We were absolutely blown away by Mark and by Mike, their guy in their finance department! The experience was so simple, so fast, so easy and with no pressure of any kind! The phrase 'above and beyond' can't hardly touch how we were treated! So take our advise and "Stop by and experience the Diepholz difference" yourself and let them blow YOU away!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Diepholz Auto Charleston

Diepholz Auto Group offers the most customer focused and friendly buying experience on the Internet. If earning your business means selling you a vehicle BELOW cost OVER allowing for your trade finding you the PERFECT vehicle or providing FLEXIBLE financing options consider it done! We want you as a customer. View our inventory of over 300 new and used vehicles online at www.DIEPHOLZAUTO.com

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