1015 E Walnut St
Carbondale, IL 62901

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Auffenberg of Carbondale

Overall Rating:

3.8 (out of 5)

75% recommend this dealer

8 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Experience is good till the purchase is made, then you

Reviewed by Jim from Makanda, ILJune 01, 2025

Experience is good till the purchase is made, then you are on your own. Dealership says it inspects its used cars. How could they miss the air conditioning not working? Then there is an employee who advertises the dealership's cars on his facebook page at a lower price. When you ask about this, you are ignored. then this 699 paint protection scam is the worst. Water never beaded on this car's paint till I waxed it myself.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for sharing your experience, Jim. We understand your concerns regarding the condition of the vehicle after purchase, the lack of follow-up, and the confusion around advertised pricing and add-on services. At Auffenberg Buick GMC Of Carbondale, we aim to ensure our pre-owned vehicles meet quality standards and that all communication is clear and consistent. Your feedback is important and will be reviewed by our team. If you'd be willing to provide more details, we welcome you to reach out to us directly to discuss this further. - The Auffenberg Buick GMC Cadillac Of Carbondale Team

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

4.0 (out of 5)

Great experience with great customer service.

Reviewed by Kacee from TNJune 27, 2024

Great experience with great customer service. I would certainly recommends them. Kyle was very helpful.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for sharing your positive experience with us, Kacee! We're thrilled to hear that you had a great experience with our team at Auffenberg Buick GMC Of Carbondale. Kyle will be delighted to hear your kind words as well. We appreciate your recommendation and look forward to assisting you again in the future! - The Auffenberg Buick GMC Cadillac Of Carbondale Team

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great service

Reviewed by Rachele from Galatia, ILSeptember 10, 2023

Great experience, great people. Love both my vehicles purchased here. Great place to buy a new or used vehicle. Number 1 in service. My girls even got a hot wheel!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Rachele , thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, The Auffenberg Buick GMC Cadillac Of Carbondale Team

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Auffenberg of Carbondale

At Auffenberg of Carbondale in Carbondale IL. We have been providing quality Buick GMC & Cadillac vehicles to our customers in Cape Girardeau Marion and all the surrounding cities in Southern Illinois. You can count on Auffenberg of Carbondale to offer you the latest incentives and financing programs. We also have a fantastic service department waiting and ready to help any of your vehicle needs. Browse our giant inventory of GM vehicles today and contact us with any questions or with a request for a quote.

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